Technical Associate Fresher Jobs in Noida

Job Title : Hiring Freshers B. Tech (CS/IT) for Microsoft Dynamics 365 ( NAV Technical)Criteria : Qualification: B. Tech (CS/IT) with 60% or AboveGood communication and presentation skills required.Preferred Java/C Language certification.CTC Offered: 3 LPA-3.5 LPA (After training), Candidates will be on stipend of 15 K till training period(Duration 3 months) Designation: Associate Technical ConsultantSkills : C++, C Programing, Java, Dot Net, Java Script, PythonThe interview process would be as follows:1) Offline Technical round based on C,C++,Java ( Written Test & With the Technical Panel)2) HR Round 3) Managerial round (Final round with the Director)Please feel free to contact in case of any concern & queries.Company Profile:Trident Information Systems Pvt. Ltd is one of the leading global providers of Information Technology services and business solutions with over with a proven track record of over 23 years.Trident Information Systems P. Ltd. serves clients in India, Middle East and Asia Pacific and takes pride in having a sustained business relationship with its clients through its project delivery and support engagements of high order. The Firm through its alliance with Microsoft, SAP and IBM not only provides implementation services in enterprise application packages but also provides niche solutions and services in its quest for serving clients beyond the expected returns from package implementations.For more information kindly log onShare your resume

As a Technical Support Executive, you will be responsible for providing exceptional support to our customers by troubleshooting technical issues, resolving inquiries, and ensuring customer satisfaction. You will work closely with clients to understand their needs and provide solutions in a timely manner.Key Responsibilities:Respond to customer inquiries via phone, email, or chat regarding technical issues.Diagnose and troubleshoot hardware and software problems.Provide step-by-step guidance to customers to resolve technical issues.Document customer interactions and maintain accurate records of issues and resolutions.Collaborate with the development and engineering teams to escalate unresolved issues.Educate customers on product features and best practices.Conduct follow-up calls or emails to ensure issue resolution and customer satisfaction.Stay up-to-date with product knowledge and industry trends.Participate in training sessions and contribute to knowledge base articles.Qualifications:Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).Proven experience in technical support or a related field.Strong understanding of computer systems, mobile devices, and software applications.Excellent problem-solving skills and attention to detail.Strong communication skills, both verbal and written.Ability to work independently and as part of a team.Customer-oriented attitude with a passion for helping others.

We have multiple positions open for technical analysts for POS product support. Our client base is only in USA.Job Responsibilities: Resolving Trouble tickets with the given SLA Manual and Automation software Testing Software and Hardware troubleshooting Point of Sale Programming/Menu editing Communicating with clients Understanding reports and analytics Scheduling Installs and equipment activities Documentation Basic knowledge of writing simple SQL queries and No SQL DB is a plus Flexibility to work in Day and Night shifts

1.client co-coordinate, working on their requirement and responding their queries on time.2.Documnetion -reporting generating, Editioned after the review 3.coordinate with client and back office team 4.montiring of device daily basis 5. Error Reporting on Device 6.Internal team coordinate 7. Deep understating of device

Provide technical support to customers via phone and remote access.Diagnose and troubleshoot software issues and provide accurate solutionsInstallation and configuration of Adobe professional software applications.Research customer inquiries and provide appropriate solutionsDocument cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.Resolve customer complaints in a timely and professional mannerMonitor customer feedback and provide recommendations for improvementFollow Quality Assurance & compliance guidelines.Company: TeleperformanceClient Process: AdobePost: Technical Support AssociateLocation: Udyog Vihar, GurugramShift timings: Night Shifts (Rotational)Working Days: 05 Days (Rotational)Weekly Offs: 02 Days (Rotational)PERKS & BENEFITSSalary (Freshers): ?23,500 (?28,000 CTC ) Monthly +2,000 PLISalary (1 yr Exp - Non-Technical): ?26,500 (?31,000 CTC ) Monthly +2,000 PLISalary (1 yr Exp - Technical): ?30,500 (?35,500 CTC ) Monthly +2,000 PLIIncentives: Performance BasedPF & Medical BenefitsFree MealsBoth Side Cab ServiceELIGIBILITY CRITERIABachelors degree in any fieldMinimum 06 months of experience in Technical Support / International Customer SupportFreshers with excellent communication skills and sound technical knowledge Applicant should be comfortable with night shifts and WFOREQUIRED SKILLS Excellent communication skills (verbal & written)Knowledge of basic computer applications and programsKnowledge of customer service principles and practicesExcellent customer service skillsAbility to multitask and prioritize tasksAbility to work independently and as part of a teamINTERVIEW PROCEDURERound 1 - HR (Telephonic)Round 2 - Voice and Accent (Telephonic/ Video Call)Round 3 - Ops (Telephonic/ Video Call)Round 4 - Versant (Voice & Written)

Spectra Technovision (I) Pvt. Ltd. is an OEM and leading provider of innovative solutions in Time Attendance Management and Access Control systems. We are actively seeking a dedicated Technical Associate to join our Customer Success Department, based in Bangalore, Gurgaon and Ahmedabad location. As a Technical Associate, you will be responsible for software implementation and post-sales software support, ensuring our clients receive the highest level of service.Key Responsibilities:-Software Implementation: Collaborate with customers to understand their unique requirements and implement our Attendance Management and Access Control software solutions accordingly. Configure the software to meet specific customer needs and ensure successful deployments.-Customer Training: Conduct training sessions for customers to familiarize them with the software's features and functionalities. Provide ongoing support and guidance to help clients make the most of our solutions.-Technical Support: Act as the primary point of contact for customer inquiries and technical issues related to the software. Respond to queries promptly and effectively, providing solutions to ensure customer satisfaction.-Troubleshooting: Diagnose and resolve software-related issues reported by customers. When necessary, escalate complex issues to senior technical teams while maintaining open communication with the customer.Qualifications:- Bachelor's degree in IT or Computer Science BSc or BE or MCA] from an accredited institution.- 1 to 3 years of experience in software support, software implementation, or related technical support roles.- Proficiency in software troubleshooting and problem-solving.- Basic knowledge of SQL/Oracle Database, including the ability to write basic SQL queries to troubleshoot errors.- Strong communication skills, both written and verbal.- The ability to work effectively both independently and as part of a team.- Freshers can apply for Ahmedabad location only.

Good Communication Skills and Excellent Technical Skills