To welcome the guests and seat them with care (pulling the table or chairs etc) To provide a friendly, courteous and professional service at all times To recognize guests and to remember the names of the regulars and to be in constant communication with managers To follow our standards with respect to offering the menu, serving drinks, punching orders in the pos etc To follow our sequence of service diligently (see order of service manual) To be aware of return times and to maintain ongoing communication with your manager To escort the guest to their destinations ( table, bathroom, exit etc) To pass guest messages to managers To ensure that all the necessary stock is being replenished during the shift To set and re-set tables To clean tools and work surfaces you use (blue clothes, sinks, shelves and surfaces, cupboards etc) To clean and dry spillages ensuring red caution sign is displayed To welcome and bid farewell to the guests To check menus and bill trays To handle pass operations