Service Specialist Job Vacancies in Ghansoli

Job description: Identify and qualify leads for cloud services sales opportunities. Develop and maintain relationships with clients to understand their business needs and propose relevant cloud solutions. Collaborate with technical teams to develop customized proposals and solutions for clients. Drive the sales process from lead generation to closing deals. Meet and exceed sales targets and quotas. Stay updated with industry trends and developments in cloud technologies. Provide feedback to product development teams based on client requirements and market trends. Maintain accurate records of sales activities and customer interactions in CRM software.Sales Skills: Prospect and lead generation. Consultative selling approach. Relationship building and management. Closing deals and negotiation. Sales pipeline management. Customer needs analysis and solution selling. Technical Skills: Knowledge of cloud computing concepts and architectures. Familiarity with public cloud platforms such as AWS, Azure, GCP, OCI, etc. Understanding of cloud services including IaaS, PaaS, and SaaS. Ability to articulate technical solutions to non-technical stake holders. Experience working with CRM software for sales tracking and reporting.Key Qualifications:For consideration, you must bring the following minimum skills and behaviours to our team: 5 to 7 years of experience in sales of professional managed services in public cloud environments. Proven track record of exceeding sales targets and quotas. Strong understanding of cloud technologies and services, including AWS, Azure, GCP, OCI, etc. Excellent communication, negotiation, and presentation skills. Ability to work independently and as part of a team in a fast-paced environment. Strong analytical and problem-solving skills. Relevant certifications such as AWS Certified Solutions Architect, Azure Solutions Architect, or Google Cloud Certified Professional are preferred.

1. Answer customer care calls and resolve buyer queries.2. Create tickets on support software and close them timely.3. Calling up customers whose orders have been delayed in transit and keeping them informed.4. Extensively following up with courier companies and getting shipments delivered.5. Servicing customer queries over Email, Facebook, Instagram, and any other platform.6. Reconciling payments from Courier companies and issuing refunds if applicable.7. Following up with customers and asking them to complete their purchases.8. Calling up customers and asking them for their feedback and giving them feedback links.9. Calling up customers who have placed COD orders and confirming their order.10. Responding to negative customer comments online and managing reputation.Desired Candidate ProfilePatient Listener, Excellent Communication skills Must know fluent English (Oral and written) and Hindi, Good Typing Speed, Problem Solving, Greatly confident.Preference: Candidates from the beauty industry will be highly preferredEducation Required:University/College degree is an asset.Familiarity with office software and phone applications.