Service Operations Female 12th Pass Jobs in Pune

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Service Operations - Full Time - Freshers

Inox

0 - 3 yrs
2.5 Lac/Yr
Wakad Pune

Communication Skills

FUNCTIONAL RESPONSIBILITIES: Responsible to sell the food items across the counter and in the auditorium. Responsible to promote all promotions associated with brand partners related to Box Office / Food & Beverage. Responsible to collect cash for each sale done. Responsible to record the sale and cash collected at the end of each shift. Responsible to use the POS for recording the sale. Responsible to record all items received at the counter at the beginning during the shift. Responsible to check the quality of the items being placed in the warmer and cold case. Responsible to arrange and serve the food as per the hygiene standard using gloves and tongs. Responsible to use dispensing machine for coffee tea coke. Responsible to use selling devices such as hand held and PDA devices. Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any itemsetc. Presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the commis. Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. Prepare mixed drinks for service to the customers table. Obtaining revenues, issuing receipts, accepting payments, returning the change. Greet all guests and owners warmly with an appropriate greeting. Adhere to grooming and appearance standards consistently.

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Service Delivery Manager - Operations

Skywings Advisors Private Limited

6 - 12 yrs
20.0 Lac/Yr
Pune

Operation Manager Claims Specialist Insurance Operations Process Manager Operations People Management Customer Service Manager

Primary Responsibilities:Process Management & Improvement - 1) Drive & achieve productivity enhancements 2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns 3) Oversee migration & stabilization of new processes 4) Periodically review process & regulatory requirements & ensure compliance 5) Review FTE requirements, shift plans & capacity planning 6) Initiate, Execute & Facilitate process improvement initiatives/projects 7) Integrate domain knowledge & business understanding to create superior solutions for the client 8) Must clear at least one certification a year People Management - 1) Conduct regular meetings with team leaders & resolve concerns 2) Conduct skip level meetings with team members & resolve escalations 3) Own rewards & recognition schemes for assigned processes/teams 4) Oversee L&D trainings for self & team leaders 5) Oversee staff domain certifications 6) Ensure completion of process certifications by all staff (Team leads & associate ) within predefined timelines 7) Liaise with recruitment team for recruiting new team members 8) Identify & facilitate movements within the division for team leads Customer Service & SLA Delivery - 1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes 2) Manage client relationships and escalations 3) Strategic Initiatives 4) Explore opportunities to move processes to the GSC satellite office 5) Participate in special projects/organization wide initiatives Experience 10++ years . 5 + yrs in people management Mandate experience in Claims Should be ok with US shifts.