Sales Support Executive Graduate Fresher Jobs in Guwahati

- Cold Calling: Reach out to potential customers through cold calling to generate interest in BENELLI GUWAHATI's automobile offerings, including motorcycles, accessories, and services.- Lead Qualification: Identify and qualify leads based on customer interest, ensuring a strong pipeline for the sales team.- Provide Information: Inform potential customers about the features, benefits, and pricing of BENELLI GUWAHATI's products, such as motorcycles, service packages, financing options, and accessories.- Answer Inquiries: Address customer inquiries regarding product availability, technical specifications, service offerings, and dealership promotions via phone calls.- Schedule Test Drives: Coordinate with interested prospects to schedule test drives at the dealership, ensuring a seamless experience for the customer.- Service Appointment Booking: Assist existing customers in booking service appointments for maintenance, repairs, or upgrades.- CRM Updates: Maintain accurate and up-to-date records of all customer interactions, including calls, emails, and appointments, in the companys CRM system.- Assist Sales Team: Provide support to the sales team by gathering information, providing leads, and ensuring smooth communication between potential clients and sales representatives.- Competitor Insights: Gather information on competitors' products, pricing, and promotions through customer feedback and market research.- Daily Reporting: Maintain records of all calls made, lead status, and conversion rates. Report daily activity to the sales or marketing team.- Complaint Resolution: Address customer complaints or concerns related to products, services, or billing in a professional and timely manner.- Record Keeping: Maintain and organize customer contact details, lead information, and sales records.- Customer Engagement: Engage customers with a friendly and enthusiastic tone, promoting the dealership as the go-to destination for premium motorcycles and related service

1. Processing Sales Transactions: Handle the documentation and processing of sales orders, ensuring accuracy and completeness of all forms and agreements.2. Customer Data Management: Maintain and update customer records in the bank's CRM systems, ensuring that all data is accurate, up-to-date, and compliant with privacy regulations.3. Sales Support: Provide administrative support to the front-line sales team, including generating reports, preparing sales presentations, and managing communication with clients.4. Product Knowledge: Stay up to date with the banks products and services to provide accurate information and assist in the sales process.5. Coordination Between Teams: Liaise with other departments such as compliance, operations, and finance to ensure smooth execution of sales processes and resolve any issues promptly.6. Sales Reporting: Prepare and analyze sales performance reports, track key performance indicators (KPIs), and assist in setting sales targets and strategies.7. Documentation Compliance: Ensure all sales-related documentation, including contracts and agreements, are compliant with legal and regulatory requirements.8. Client Onboarding Support: Assist in the onboarding process for new clients, ensuring that all required paperwork and KYC (Know Your Customer) documentation is completed.9. Issue Resolution: Address and resolve post-sale queries, including discrepancies in orders, billing issues, and client complaints, escalating to the relevant departments when necessary.10. Performance Monitoring: Monitor sales activities and customer satisfaction levels, providing insights and feedback to the sales team to optimize future performance.11. Cross-Selling: Identify opportunities for cross-selling or upselling bank products to existing customers based on their profiles and needs.12. Data Analysis: Analyze sales trends, market conditions, and competitor offerings to support strategic decision-making in sales planning.