Retention Manager Job Vacancies in Gurgaon

We are seeking an experienced Retention Marketing Manager to lead and execute customer retention initiatives that enhance engagement, drive repeat purchases, and improve customer lifetime value (LTV). The ideal candidate will manage both strategy and execution of retention campaigns across Email, WhatsApp, and SMS, creating personalized customer journeys that build loyalty and reduce churn.Key Responsibilities:Develop and execute a comprehensive retention marketing strategy across Email, WhatsApp, and SMS channels.Design and implement automated customer journeys focused on engagement, win-backs, and post-purchase experiences.Plan and launch targeted campaigns to drive repeat orders, boost LTV, and minimize customer churn.Manage audience segmentation, personalization, and cohort-level performance tracking.Analyze campaign performance and customer behavior to optimize content, timing, and targeting.Collaborate with creative, content, and customer experience teams to ensure consistent brand communication.Maintain and enhance the CRM tech stack to support scalable retention strategies.Requirements:47 years of experience in retention or lifecycle marketing within a D2C or e-commerce environment.Hands-on experience with Email, WhatsApp, and CRM tools such as WebEngage, CleverTap, or HubSpot.Strong analytical mindset with a data-driven approach to campaign optimization.Excellent communication, project management, and collaboration skills.Required Skills:Customer Relationship Management (CRM)Data AnalysisA/B Testing & Analytics (GA4, VWO, Hotjar)Retention MarketingCustomer Segmentation & PersonalizationCustomer Lifetime Value (LTV) Optimization

Dear Candidate,We are hiring for leading life insurance company.KEY RESPONSIBILITIES Drive cross sales and new sales from the assigned team ofAdvisors Drive Input behaviors with the assigned team of Advisors. Meeting the sales plan numbers consistently and achievingthe sales standards. Maintain and improve the Sales Quality Standards bymaintaining the Persistency standards. Training and Development of the team of advisors for newproduct launches/revisions in the existing policies. Drive advisor attendance in Trainings and GO-meets.Desired qualification and experienceGraduate with 3+ years of experience, minimum experience in the insurance sector, 2 yearsProven Sales Track Record in Insurance, preferably Life InsuranceExperience in a cross-selling sales teamFamiliarity with skills in supervision & development of teams, strong networkingCTC: Up to 4.25LPATo apply, kindly call or WhatsApp on 9759214468 and mail nikita.koli@assuredjob.inRegards,NIKITA

The incumbent will be required to do the Lead Generation, Pitching. Booking an online Demo of CRM software. Product demonstration through online portals like Zoom / Meet Upselling to existing clients, acquire new clients. Do Renewal & Retention Management. Manage setup of customers by coordinating with the technical team. Handle escalations , provide support to clients immediately. Maintain customer relations.

Weblink.in is looking for Retention Manager Role !!!Job Title: Retention ManagerLocation: Central DelhiJob Type: Full-TimeDepartment: Marketing / Customer Success.Job Summary:We are seeking a strategic and customer-focused Retention Manager to lead efforts in maximizing customer loyalty and reducing churn. The ideal candidate will be responsible for developing, executing, and optimizing customer retention strategies that drive long-term value and satisfaction. You will work closely with marketing, sales, and customer support teams to enhance the customer journey and implement initiatives that improve customer lifetime value.Key Responsibilities: Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.Analyze customer behavior, feedback, to identify pain points and opportunities for engagement.Collaborate with Customer Support teams to improve customer experience and satisfaction. Stay up-to-date with industry trends and best practices in customer retention and loyalty programs. Map and analyze every touchpoint in the customer journey to identify friction points. Implement loyalty programs or exclusive benefits that show customers they are valued. Send timely and relevant updates, tips, and value-driven content to keep customers engaged. Address negative feedback early and turn it into an opportunity to delight the customer. Analyze churn data to understand why customers leave and implement solutions to prevent future loss. Skills Set Required:Bachelors degree in Marketing, Business, or related field. MBA . 35+ years of experience in customer retention Excellent communication and project management skills.