Resolution Counsellor Jobs

We are looking for a dedicated Resolution Counsellor to assist clients in resolving their concerns and providing guidance. This role is perfect for individuals who have a passion for helping others and wish to grow in a supportive environment.Key Responsibilities:1. **Client Interaction**: Engage with clients to understand their issues and provide appropriate solutions. This involves listening actively and empathizing with their situations.2. **Problem-Solving**: Analyze client problems effectively and suggest action steps to resolve them efficiently. You will work closely with clients to ensure their concerns are addressed promptly.3. **Documentation**: Maintain accurate records of client interactions and resolutions provided. Documentation helps in tracking progress and ensures quality service.4. **Collaboration**: Work with team members and other departments to facilitate smoother resolution processes. Cooperation is essential for improving overall client satisfaction.5. **Follow-Up**: Conduct follow-up calls or messages to ensure clients are satisfied with the resolutions provided. This step builds trust and encourages future engagement.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor. Being empathetic and patient while dealing with diverse client issues is crucial. Basic computer skills are necessary for documentation, and organizational skills will help manage multiple tasks efficiently. A proactive attitude and willingness to learn are important for success in this role. This position is ideal for females with 0-4 years of experience and a minimum educational qualification of 12th pass.

- Conduct one-on-one counselling sessions: Provide guidance and support to individuals seeking resolution to personal or professional challenges.- Listen actively to client concerns: Listen attentively to client's problems, understand their perspective, and offer appropriate advice and solutions.- Develop personalized action plans: Work with clients to create actionable steps towards resolving their issues and achieving their goals.- Maintain confidentiality: Respect privacy and confidentiality of clients by not disclosing any information shared during counselling sessions.- Keep accurate records: Document client interactions, progress, and outcomes to track their development and adjust counselling strategies accordingly.- Collaborate with other professionals: Coordinate with colleagues or specialists to provide comprehensive support and referrals for clients with complex needs.- Strong communication skills: Ability to communicate effectively and empathetically with individuals from diverse backgrounds.- Empathy and patience: Demonstrate understanding, compassion, and patience while supporting clients through challenging situations.- Problem-solving skills: Ability to analyze issues, identify solutions, and guide clients in overcoming obstacles.- Detail-oriented: Pay close attention to client's concerns, progress, and feedback to provide effective counselling interventions.

Job PurposeTo support employees emotional, behavioral, and workplace-related concerns through structured counseling, thereby improving employee well-being, engagement, and organizational productivity.Key Responsibilities1. Employee Counseling & SupportConduct one-on-one counseling sessions for employees on work stress, performance issues, interpersonal conflicts, and personal challenges impacting work.Provide guidance on work-life balance, stress management, and emotional well-being.Handle sensitive cases with empathy, confidentiality, and professionalism.2. Employee RelationsSupport conflict resolution between employees or between employees and managers.Assist in managing grievances, disciplinary issues, and behavioral concerns through counseling-based interventions.Act as a neutral point of contact for employee concerns.3. Performance & Development SupportCounsel employees on performance improvement plans (PIPs).Identify behavioral or skill gaps and recommend training or development interventions.Support career guidance and internal mobility discussions.4. Wellness & Engagement InitiativesPlan and execute employee wellness programs, mental health awareness sessions, and stress-management workshops.Promote a positive and supportive workplace culture.5. Policy Awareness & ComplianceEducate employees on HR policies, code of conduct, and workplace ethics.Ensure counseling practices align with labor laws, POSH guidelines, and organizational policies.6. Documentation & ReportingMaintain confidential counseling records and case notes.Prepare reports on counseling trends, common issues, and intervention outcomes (without breaching confidentiality).

Job Openings for 2 Customer Care Consultant Jobs with minimum 3 Years Experience in Dhankawadi, Pune,Complaint Handling,Resolution Counsellor, having Educational qualification of : Other Bachelor Degree with Good knowledge in Complaint Handling,Resolution Counsellor etc.

We are looking for a dedicated, compassionate Education Counsellor to join our educational department. The responsibilities of the Education Counsellor include supporting the emotional and professional growth of clients, developing and monitoring counseling support programs, and providing educational and vocational guidance.Education Counsellor Responsibilities:Listening to client's academic, emotional, social, business and behavioral concerns in an open and non judgemental way.Working directly with clients to develop solutions and set achievable goals.Providing one-on-one career guidance and skills assessment to assist with career development.Helping our clients to prepare for admissions applications and tests.Providing students with materials related to a career of their choice or career counseling to suit their skills.Developing, monitoring, and assisting with counseling programs.Offering referrals to outside resources, such as for mental health, substance abuse, or vocational-related activities.Reporting student issues to the appropriate state authorities if neglect or abuse is suspected.Education Counsellor Requirements:Any Graduation.Master's degree in counseling may be advantageous.Minimum of 2 years professional counseling experience, preferably in an educational field.Knowledge of placement testing and career, personal, and educational assessment.Experience with counseling principles, techniques, and practices as applied to students' problems and developmental needs.Excellent active listening and communication skills.Patient, friendly, and accommodating personality.Social perceptiveness and an understanding of body language.Excellent interpersonal and mediation skills.

Seeking Telecounsellor to provide remote counseling services to individuals. As a Telecounsellor, you will offer support, guidance, and advice to help clients sell through their career journey. Strong communication skills, empathy, and adherence to professional standards are essential for this role.Responsibilities:a) Conduct remote counseling sessions via phone.b) Assess client needs and develop personalized counseling plans.c) Offer guidance and strategies to promote personal growth.d) Maintain confidential client records and adhere to ethical guidelines.Requirements other than educational qualification:a) Ability to build rapportb) Empathy, patience, and a non-judgmental attitudec) Knowledge of counseling approachesd) Proficiency in teleconferencing platformse) Time management skills