Hiring Freshers || Resolution Counsellor

We are looking for a dedicated Resolution Counsellor to assist clients in resolving their concerns and providing guidance. This role is perfect for individuals who have a passion for helping others and wish to grow in a supportive environment.

Key Responsibilities:

1. **Client Interaction**: Engage with clients to understand their issues and provide appropriate solutions. This involves listening actively and empathizing with their situations.

2. **Problem-Solving**: Analyze client problems effectively and suggest action steps to resolve them efficiently. You will work closely with clients to ensure their concerns are addressed promptly.

3. **Documentation**: Maintain accurate records of client interactions and resolutions provided. Documentation helps in tracking progress and ensures quality service.

4. **Collaboration**: Work with team members and other departments to facilitate smoother resolution processes. Cooperation is essential for improving overall client satisfaction.

5. **Follow-Up**: Conduct follow-up calls or messages to ensure clients are satisfied with the resolutions provided. This step builds trust and encourages future engagement.

Required Skills and Expectations:

Candidates should possess strong communication skills and a friendly demeanor. Being empathetic and patient while dealing with diverse client issues is crucial. Basic computer skills are necessary for documentation, and organizational skills will help manage multiple tasks efficiently. A proactive attitude and willingness to learn are important for success in this role. This position is ideal for females with 0-4 years of experience and a minimum educational qualification of 12th pass.

• Experience

  0 - 4 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Resolution Counsellor

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office