- Conduct one-on-one counselling sessions: Provide guidance and support to individuals seeking resolution to personal or professional challenges.
- Listen actively to client concerns: Listen attentively to client's problems, understand their perspective, and offer appropriate advice and solutions.
- Develop personalized action plans: Work with clients to create actionable steps towards resolving their issues and achieving their goals.
- Maintain confidentiality: Respect privacy and confidentiality of clients by not disclosing any information shared during counselling sessions.
- Keep accurate records: Document client interactions, progress, and outcomes to track their development and adjust counselling strategies accordingly.
- Collaborate with other professionals: Coordinate with colleagues or specialists to provide comprehensive support and referrals for clients with complex needs.
- Strong communication skills: Ability to communicate effectively and empathetically with individuals from diverse backgrounds.
- Empathy and patience: Demonstrate understanding, compassion, and patience while supporting clients through challenging situations.
- Problem-solving skills: Ability to analyze issues, identify solutions, and guide clients in overcoming obstacles.
- Detail-oriented: Pay close attention to client's concerns, progress, and feedback to provide effective counselling interventions.
Experience
Fresher
No. of Openings
2
Education
12th Pass
Role
Resolution Counsellor
Industry Type
Insurance / Claims
Gender
Male
Job Country
India
Type of Job
Full Time (Night Shift)
Work Location Type
Work from Office