Remote Support Engineer Job Vacancies in Pune

We are looking for a Remote Support Engineer to join our team in Pune. This role is ideal for recent graduates or those with limited experience. You will provide technical support to clients remotely, helping them resolve issues with software and hardware.**Key Responsibilities:**- **Troubleshoot Technical Issues:** You will diagnose and solve hardware and software problems for clients, ensuring minimal downtime.- **Provide Customer Support:** Engage with clients via phone, email, or chat to support and guide them through technical difficulties.- **Document Issues and Solutions:** Keep thorough records of problems and their resolutions to help improve service quality and build a knowledge base.- **Install and Configure Software:** Assist clients in setting up and configuring their software applications to ensure they operate smoothly.- **Maintain System Performance:** Regularly monitor clients' systems and recommend necessary updates or upgrades to enhance performance.**Required Skills and Expectations:**A diploma in a relevant field is necessary for this position. You should have strong problem-solving skills and the ability to communicate technical information clearly to clients. A basic understanding of computer hardware and software is essential. You should be comfortable working in a fast-paced environment and have a willingness to learn. Patience and a friendly demeanor are important as you will be interacting with clients who may be frustrated with technical issues. Being punctual and reliable is crucial since this is a full-time office job.

Desktop Administration, Hardware Troubleshooting, Network Printer Installation, Remote Support, Desktop Support, System Administration, CCNA, Active Directory, MCSA, Configuring DHCP, Technical Support, ITIL, Service Desk, Software Services, Video Conferencing

Hiring Job Internship Fresher BCA, BSc, B.Com Graduate.Any Degree with 60%Pass Out Years Only - 2021-22-23Profile: Trainee Desktop EngineerInterested candidates' comments.Apply and Join Online: https://forms.gle/PhnD1pP13iavZbVPA Check Offers: https://bit.ly/3uUGPtV For Detail Contact HR on WhatsApp No: 9811722064

Role: Workspace IT Infrastructure AnalystExp: 5+ yrs.Location: PuneNotice period: 1 monthResponsibilities: Work closely with stakeholders to determine and execute strategies to enableconsultants, clients and guests to work effectively and collaboratively - in ouroffices and on client sites Support and help customers use our internal applications such as videoconferencing, collaboration, device management and security Deal with multiple requests simultaneously - face to face, via chat, email and aticketing system Manage complete lifecycle of assets by working closely with Procurement Lead Help with IT consulting and coordinate office build outs and ODC setup. Liaise with external providers and vendors to provide a consistent and seamlessexperience for consultants, clients and guests Be the subject matter expert on hardware, infrastructure delivery andmaintenance and work closely with delivery teams to implement, secure andmaintain this infrastructure Work with CSTs to ensure consultants have the tools they need to do their roleeffectivelyAs a values-based organization we highly value personal skills and a passion fortechnology. We are looking for someone with the following skills : Problem analysis and solving skills, proactively thinking outside existing solutionsand look at ways to improve what has been implemented. E.g improve userexperience around printing, pairing etc. Proactive communication in English with the team, stakeholders, customers andguests - including colleagues from around the world. This will include bothwritten and verbal communications. Collaborative approach and understanding the value of pairing and knowledgesharing Actively managing your own time and tasks but seeking help and guidance whennecessary, while constantly providing transparency on tasks Supporting not only stakeholders