Quality Assurance Analyst Job Vacancies in Gurgaon

Job Title: Quality Analyst cum Trainer [Australian Process/Immediate Joiners Preferred]Location: GurugramDepartment: Sales ProcessReports To: Operations ManagerEmployment Type: Full-Time________________________________________Job Summary:We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement.________________________________________Key Responsibilities:Quality Assurance (QA): Monitor and evaluate daily interactions of calls for adherence to quality standards. Analyze performance data and identify trends, gaps, and areas for improvement. Create and maintain QA reports, scorecards, and dashboards. Provide regular feedback and coaching to team members to enhance quality performance. Assist in developing and updating quality checklists and SOPs. Collaborate with Sales Leads and Managers to address quality concerns and drive improvements.Training: Develop and deliver onboarding and refresher training programs for new and existing employees. Conduct training needs analysis using performance data and feedback. Create training content, manuals, and e-learning modules tailored to business requirements. Maintain training records, assessments, and feedback forms. Evaluate training effectiveness and implement improvements. Coordinate cross-functional training sessions and workshops.________________________________________Qualifications & Skills: Bachelors degree in any discipline. 2+ years of experience in a Quality Analyst or Trainer role (preferably both). Excellent English communication and presentation skills as its an Australian Process. Strong analytical and problem-solving skills. Proficiency in MS Office and QA tools (e.g., CRM systems, LMS, QA software). Ability to manage multiple priorities and work in a fast-paced environment. High attention to detail and commitment to continuous improvement.________________________________________Preferred: Experience in [Industry: e.g., BPO, Customer Service, Healthcare]. Certification in Quality Assurance or Training (e.g., Six Sigma, TTT, or equivalent).________________________________________Salary: As per industry standards Shift Timing: Shift Timings is from 06:00 AM to 03:30 PM IST, as we operate within the Australian International Process. Office Location: Our office is located at Gurugram, Sector 48. Transportation Services: Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses.

Job DescriptionKey Responsibilities:Project Management: Lead and manage the execution of service contract received from customers from initiation to completion, ensuring timely delivery and adherence to quality standards.Customer Delight and Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.Team Leadership: Supervise, mentor, and develop a team of service professionals, fostering a culture of excellence and continuous improvement.Operational Efficiency: Develop and implement processes to enhance operational efficiency, reduce costs, and improve service delivery. Quality Assurance: Ensure all service activities comply with industry standards, safety regulations, and company policies.Resource Management: Allocate resources effectively, including personnel, equipment, and materials, to ensure project success.Performance Monitoring: Track project performance using appropriate tools and techniques, providing regular updates to senior management.Problem Solving: Identify and resolve issues that arise during project execution, mitigating risks and ensuring minimal disruption to service delivery.Skills:Strong leadership and team management abilities.Excellent Project Management and Organizational skillsSuperior Communication and interpersonal skillsIn depth knowledge of LV and MV Switchboards systems and componentsKnowledge of safety standards for execution in electrical projectsOn hand experience of SAP, ERP and MS Office tools.Required Qualifications and experienceEducation: Bachelor's degree in Electrical EngineeringExperience: Minimum of 8-12 years of experience in service execution or project management within the electrical manufacturing industry.Knowledge: In-depth knowledge of the electrical switchboard industry and its services.

Hiring for 20 Quality Inspector Jobs in Delhi NCR,Pune,Bengaluru,Pithampur Industrial Area, Dhar,Delhi Road, Rewari,Faridabad,IMT, Faridabad,IMT Manesar,5s,Quality Analyst,Inspection Engineer,Quality Assurance Leader, for Freshers,Required Educational Qualification is : Diploma, Advanced/Higher Diploma, B.Tech/B.E with Good knowledge in 5s,Quality Analyst,Inspection Engineer,Quality Assurance Leader etc.

We have vacant of 5 Quality Analyst Jobs in Gurugram / Gurgaon, Haryana and Work from Home. Experience Required : 6 Years Educational Qualification : B.Tech/B.E, M.Tech Skill Manual Testing, Quality Monitoring, QA-Quality Assurance, Quality Analysis etc.,

JOB DESCRIPTION QUALITY ANALYST-Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details onrespective Tickets.Analyse quality process and procedure to ensure it meets process requirements.Meeting daily, weekly and monthly audits analysing short- and long-term development plans.Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum qualitystandards.Perform quality checks and perform Mock calls for freshers to improve performance.Providing periodic feedback to agents and to their reporting manager for scope of improvement.To identify gaps and rectify them by sharing feedback and conducting refresher sessions withagents to improve quality of calls.Closely monitoring quality parameters as per needs and share ideas to improve quality standards.Required Skills: -Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.Should have excellent communication/Writing skills (Hindi and English is must)Good Analytical skills.Should have knowledge about all 7 QC Tools (Pareto, Histogram etcMin 1 yrs exp as QA ,Salary :- Upto-2.5 LPAComfortable with 24*7 Shifts with 6 days working culture & 1 rotational OffLocation :- Jaipur (work from office)

Product TestingAuditingQuality Control & Quality Assurance ( 7 QC Tools, Root Cause Analysis, QMS,IATF,VSA audit Knowledge , Safety, OHSAS, Lean Manufacturing. ISO 9001:2015 etc etc.)Problem SolvingProduct lay oute inspection Knowledge

Leading a team of QA and looking after their performance and management.To conduct audits as per defined guidelines and sampling.To ensure timely closure of feedbackTo create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify process gaps, work with respective teams to fix gapsConduct Refresher sessions for Auditors to improve Quality.Lead error calibration sessions with internal or external stakeholdersTo drive process improvement initiatives.To conduct Quality related trainings, when neededEligibility Requirement:Min 2yrs experience in Team Lead Role (Quality)Should be well versed with G-Suite (Sheets/Doc/Slides/Forms etc)Should have excellent communication skills (written and spoken)Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis

-> Must have experience of working on Android/IOS apps-> Plan, design, execute and report software tests.-> Review software requirements and provide inputs.-> Prepare and review test plans.-> Prepare test cases, test scripts and test data and Execute tests.-> Preferred knowledge in mobile apps testing.-> Report defects and assist in their understanding.-> Analyze test results and track software testing metrics.-> Prepare and present test reports.-> Preferred knowledge of Bug Tracking Tool, JIRA.-> Proficiency in written and spoken English and Coordinate with teamLocation:-Gurgaon(Work from Office) Pratibha Tanwar