Product Coordinator Job Vacancies in Gurgaon

Job Overview:We are looking for a Pre -sale Support Executive with strong Communication and convincing skills,Hunger to grow the business through Lead generation, Data extraction, Tele-calling and differentsocial media accounts.Job Responsibilities and Duties1. Generating new Clients through lead generation, Data extraction, Tele-calling, anddifferent social media accounts.2. Understand the target markets, including industry, company, project, company contractsand accordingly design & make our offering.3. Ensuring consistent engagement with potential clients to ensure closure of deal.4. Possess a strong understanding of our products, and our competition in the industry.5. Follow the latest industry developments and align our offering accordingly.

Provide enterprise grade support to our clients over email and phoneAddress core technical queries related to the productTroubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and JavascriptPerform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databasesCollaborate with Engineering and Data Analytics to help solve customer issues and provide reportsCreate and maintain internal documentation repositories

Job Description:Application L1:1. Working in a 24 X 7 Environment client environment, Monitoring, troubleshooting & management customize application support.2. Providing technical support to external clients and teams within the organization.3. Schedule and Adhoc report generation as per customer requirement4. Managing ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date5. Maintaining and updating technical documents and procedures6. Identifying and resolving technical issues7. Willing to learn new tools/frameworks and apply new concepts and techniques that might require for the support.8. Preparing maintenance plans and upgrading schedules for the organizations systems9. Delivering regular and customized training to teams within the business.10. Hands on Experience in Calls , Emails

Provide daily support to users of various Products (Majorly Wearables) including answering questions, analyzing problems, and quickly forming solutions to return product to proper operation.Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install updates when necessary.Maintain detailed records of daily interactions with customers, reported issues, Coordination with Service Centre and completed solutions along with any further actions required of management or repair personnel.Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and completing online assignments provided by Garmin time to time.Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.Collaborate with technical staff of Service Centres and Customer to establish goals and objectives for Product Inspection, Repair/Replacement and upgrades.Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.