Process Excellence Job Vacancies in Mumbai

We are looking for an experienced and result-oriented Operation Head to lead and manage Operations across Corporate Syndication, Retail Syndication, Insurance and Post Disbursement Servicing functions while ensuring efficiency, compliance, TAT and team productivity.

Job profile Design and implement Quality Management Framework Conduct process reviews to eliminate NVAs, improve customer service and first-time-right processing Publish process review reports Track implementation of recommendations Conduct process reviews to control processing errors, transaction outliers Conduct Risk Assessment for processes Recommend process controls Publish process review reports Track implementation of process controls Conduct RCA for customer complaints, process failures and non-conformance to SOPs Design and maintain SOPs Review adherence to SOPsTechnical skills: MIS , robotic process automation, SOPSoft skills: Good communication skills, problem solving, interpersonal skills, analytical thinking, process excellence, strategic thinkingEducational Qualification: Software Engineer, B.E ITExperience: 2 or more years of relevant experience

Job profile: Bringing an outside-in perspective to the stakeholders and convincing them of the same. Understanding the deep insights of the business problem/ underlying risk. Continue study of best practices in risk management in the market and advise the respective function Building and maintaining stakeholder relationship both Internal as well as external To have continued engagement of the various Stakeholders including the Functional teams for driving strategic and process Improvement Initiatives, keeping in view the business goals Data collection for proactively identifying & monitoring operations risk is a challenge Data analysis to building risk models, compliance testing, audits, Board agenda etc. is a core requirement for which the function has to depend on the other function of the organization. Getting correct and timely data is a challenge To document project charter, design document To develop, test, deploy automation solutions Support UAT of automation solutions Conduct user training and support transition User handholding on smooth running of automation solutions Monitor processing logs, server logs & space requirements around automation solutions Fix errors and do performance tweaks in automation solutions Do monthly review of usage, costs and benefits Publish report of usage, costs and benefits Maintain daily MISTechnical skills: Process Excellence, MIS , Insurance, health insurance, medical insuranceSoft skills: Good communication skills, leadership skills, interpersonal skills, analytical skills, , interpersonal skillsEducational Qualification: Any GraduateExperience: 2 or more years of relevant experience in insurance or third part administrator