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NOC Manager Jobs

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NOC Manager - Kolkata

Netcall

  • 1 - 4 yrs
  • 3.0 Lac/Yr
  • Kolkata
Information Technology Associate
Job description for NOC Manager(Exp- 1-3yrs)(Day shift)Requirements:Minimum of 3 years' hands-on experience (Asterisk, Networking and VoIP)required, 5 years preferred.Excellent verbal and written communication skills.Working knowledge of TCP/IP, SIP.Knowledge of Linux (Ubuntu, CentOS, Debian): Security, Bash, TCP/IP, HighAvailability, Package management (yum, apt)Hands-On Experience with Asterisk with AGI, AMI, ARI, IPPBX, EPBAX andcustomized PBX.Experience with VoIP gateways/SBCs like OpenSips and/or Kamailio.Hands-on experience with MySQL and MongoDB databases.Programming skills in Bash, Perl, PHP, and Python.Understanding of NAT, PAT, and firewall issues as they relate to VoIP.Experience in interfacing with call routing/rating/billing systems.Strong interpersonal skills, positive attitude, and works well in teams.Ability to write scripts in Perl, PHP, Python, and Bash.Knowledge of open-source technologies and AI/ML would be a plus pointJob Responsibilities:Understand how all telephony services work and how they are integrated into the platform.Operate, maintain, expand, and support SIP proxies based on Kamailio or OpenSIPS applications.Develop new functionality with currently deployed solutions.Handle level 3 troubleshooting escalations and triaging.Analyze telephony traffic patterns and identify issues and anomalies.React to critical alerts in order to rapidly return to a full-service state.Troubleshoot and resolve voice and network protocol communication issues.Design, build, test, deploy, and maintain monitoring, alerting, QA, and logging tools for telephony applications.Coordinate system maintenance and deployment events.
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NOC Manager

Job Jerky

  • 5 - 8 yrs
  • 15.0 Lac/Yr
  • Mumbai
Leadership Skills Communication Skills
1: 58 years of NOC Manager experience/Team Lead at NOC.2: ITIL/ITSM or other industry-related certification is preferred.4: Professional manner and customer service experience.5: Understanding of Telecommunication networks and methodology required.About the Role:Supervision: Oversee the daily operations of the NOC team, ensuring all activities align withcompany standards and objectives.Training and Development: Train, mentor, and develop NOC staff, ensuring they are up to datewith the latest technologies and best practices.Scheduling: Manage staff schedules to ensure 24/7 coverage, including on-call rotations.Incident Response: Lead the response to network incidents, including outages, securitybreaches, and performance issues, ensuring timely resolution.Escalation Procedures: Develop and implement escalation procedures for incidents, ensuringcritical issues are promptly addressed.KPIs, KRAs and SLAs: Define and track key performance indicators (KPIs) and service levelagreements (SLAs) and Team KRA metrics.Reporting: Generate regular performance reports, highlighting trends, issues, and areas forimprovement.Stakeholder Communication: Serve as the primary point of contact for network related issues,communicating effectively with internal and external stakeholders.Process Improvement: Continuously evaluate and improve NOC processes and procedures toenhance efficiency and effectiveness.Audit and Review: Conduct regular audits and reviews of NOC operations to ensure quality andcompliance which includes regular health checks on customer environment.Vendor and Contract Management: Lead Customer Onboarding and contract Renewals.Feedback Integration: Incorporate customer feedback into NOC processes to improve servicequality and responsiveness.Service Improvement: Implement strategies to continuously improve the customer experienceregarding network services.Knowledge Base: Develop and maintain a comprehensive Working Days: 5 days
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