NOC Manager

Job Jerky

1: 58 years of noc manager experience/team lead at noc.

2: itil/itsm or other industry-related certification is preferred.

4: professional manner and customer service experience.

5: understanding of telecommunication networks and methodology required.

about the role:

supervision: oversee the daily operations of the noc team, ensuring all activities align with

company standards and objectives.

training and development: train, mentor, and develop noc staff, ensuring they are up to date

with the latest technologies and best practices.

scheduling: manage staff schedules to ensure 24/7 coverage, including on-call rotations.

incident response: lead the response to network incidents, including outages, security

breaches, and performance issues, ensuring timely resolution.

escalation procedures: develop and implement escalation procedures for incidents, ensuring

critical issues are promptly addressed.

kpis, kras and slas: define and track key performance indicators (kpis) and service level

agreements (slas) and team kra metrics.

reporting: generate regular performance reports, highlighting trends, issues, and areas for

improvement.

stakeholder communication: serve as the primary point of contact for network related issues,

communicating effectively with internal and external stakeholders.

process improvement: continuously evaluate and improve noc processes and procedures to

enhance efficiency and effectiveness.

audit and review: conduct regular audits and reviews of noc operations to ensure quality and

compliance which includes regular health checks on customer environment.

vendor and contract management: lead customer onboarding and contract renewals.

feedback integration: incorporate customer feedback into noc processes to improve service

quality and responsiveness.

service improvement: implement strategies to continuously improve the customer experience

regarding network services.

knowledge base: develop and maintain a comprehensive

working days: 5 days

• Experience

  5 - 8 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.C.A, B.Com, BDS, B.E, Bachelor of Hotel Management, B.Tech, MBBS, Any Bachelor Degree

• Role

  NOC Manager

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office