NOC Manager

1: 5€“8 years of NOC Manager experience/Team Lead at NOC.

2: ITIL/ITSM or other industry-related certification is preferred.

4: Professional manner and customer service experience.

5: Understanding of Telecommunication networks and methodology required.

About the Role:

ž¢Supervision: Oversee the daily operations of the NOC team, ensuring all activities align with

company standards and objectives.

ž¢Training and Development: Train, mentor, and develop NOC staff, ensuring they are up to date

with the latest technologies and best practices.

ž¢Scheduling: Manage staff schedules to ensure 24/7 coverage, including on-call rotations.

ž¢Incident Response: Lead the response to network incidents, including outages, security

breaches, and performance issues, ensuring timely resolution.

ž¢Escalation Procedures: Develop and implement escalation procedures for incidents, ensuring

critical issues are promptly addressed.

ž¢KPIs, KRA€™s and SLAs: Define and track key performance indicators (KPIs) and service level

agreements (SLAs) and Team KRA metrics.

ž¢Reporting: Generate regular performance reports, highlighting trends, issues, and areas for

improvement.

ž¢Stakeholder Communication: Serve as the primary point of contact for network related issues,

communicating effectively with internal and external stakeholders.

ž¢Process Improvement: Continuously evaluate and improve NOC processes and procedures to

enhance efficiency and effectiveness.

ž¢Audit and Review: Conduct regular audits and reviews of NOC operations to ensure quality and

compliance which includes regular health checks on customer environment.

ž¢Vendor and Contract Management: Lead Customer Onboarding and contract Renewals.

ž¢Feedback Integration: Incorporate customer feedback into NOC processes to improve service

quality and responsiveness.

ž¢Service Improvement: Implement strategies to continuously improve the customer experience

regarding network services.

ž¢Knowledge Base: Develop and maintain a comprehensive

Working Days: 5 days

• Experience

  5 - 8 Years

• No. of Openings

  1

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com, BDS, B.Tech/B.E, BHM, MBBS)

• Role

  NOC Manager

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office