Network Analyst Graduate Experience Jobs in Mumbai

ServiceDesk L1 & L2: Accept incidents/requests. Log incident/request tickets in IT service desk tool. Tickets to be recorded with correct category, severity, description, and workplace user information as per the predefined matrix. Assign incidents/requests to the appropriate technical resolver group and categorize them into the appropriate severity or priority group. Route incidents to vendors for issues pertaining to DC, Network, security, and application support services. End-user workplace tickets to be managed by Customer's end-user support vendor. Follow up with Customer's technical team for incident/request status and manage notifications, including necessary escalations. Escalate tickets that have breached service levels. Log calls with Customers vendors and coordinate for hardware, firmware, and OEM-related calls for assets listed in Service Baselines (pertaining to DC/DR, network, security, and application support services scope). Vendor coordination, handling functional escalation from helpdesk executives. Remote support to Customers end-users by remote device management.

Urgent Hiring Network Support EngineerCompany : Tech MahindraSalary : 20KDail HR Recruiter from10 AM to 5 PMEvision Technoserve (ISO 9001-2015) Hiring Fresher

Essential Duties/ResponsibilitiesMonitoring & Support Activities: Server, Application and Services health checks Email checks: scrutinizing numerous notifications/ various reports on daily basis. Follow up with Prime Brokers/Counterparties on learned issues. Investigate Sanity test violations (more like investigation of daily regression test results). Liaise with Software Development, Compliance, Tax and middle office teams on various assessments. Investigating, troubleshooting, and identifying solutions to resolve issues. Taking ownership of issues reported and seeing problems through to resolution. Notify customer and third-party service providers of issues, outages, and remediation status in stipulated timeframe. Document all actions in accordance with standard company policies and procedures. Provide timely updates to multiple internal stakeholders and update tickets worked upon. Excellent team player and able to work under own initiative.Operations Work: Recon and Investigation of breaks Data validation and compilation of various reports on a daily basis. Requirements Minimum of 3-5+ years of successful application development, integration and support Bachelors or Masters Degree OR Equivalent education/experience (Commerce discipline preferred). Industry experience, specifically in investment management, with the ability to talk on a peer-to-peer level with fund members is ALWAYS a plus. It is required for some roles and optional for others. Highly energetic, pro-active and creative. Superior presentation skills, both oral and written.Possible onsite-client travel

Taking ownership of customer issues reported and seeing problems through to resolutionFollowing COMPANY S standard procedures for proper escalation of unresolved issues to the appropriate internal teamsResearch and identify solutions to solve the issuesDiagnose and troubleshoot technical issues.Ask customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsProperly escalate unresolved issues to Service In-charge / Service ManagerProvide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reports as per company policy.Document technical knowledge in the form of notes and manualsMaintain jovial relationships with clientsEnsure additional revenue generation from all customers sites.Be updated with latest technologies and technical skills and keep tool kit and calibrated Multi meter etc. always available with you.Ensure customer satisfaction.

1. Basic configuration of the router, server, and firewall2. Remote troubleshooting and finding faults, if issues occur upon installation3. Connecting with customers via E-mail and phone for initial requirement captureRequirements:1. Any HSC/Graduates/Diploma (hardware networking) holders2. Driving License3. Ready to work in rotational shifts4. Hardware networking certifications5. Ready to work on the field6. Immediate Joining7. ONLY MALE CANDIDATES8. Ready to do work night shift