L1 Engineer Graduate Experience Jobs in Bangalore

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Job Description: -To provide technical support and assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.Job Details or accountabilities: -- Serve as the first point of contact for customers seeking technical assistance through variouschannels like phone, chat and email.- Experience in Core IT Support, Addressing Clients Worldwide- Experience troubleshooting and configuring desktop hardware and associated peripherals.- Experience In Multi-Factor Authentication and RSA SecurID- Experience In Virtual Desktop Instances (Oracle / Citrix)- Ability to work in a team environment and communicate effectively through chat systems (e.g.Microsoft teams, Skype)- Experience in ServiceDesk Ticketing Tool ServiceNow.- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.- Experience working in a fast-paced environment.- Strong customer service experience.- Excellent communication skills.- Ability to multitask well.- Real time Ticket creation and documentation.- Ability to perform tasks within SLAs.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the SOPs / KBs related to the issue and the relevantdetails provided by customers.- Walk the customer through the problem-solving process.- Escalate unresolved issues to the next level of support personnel.- Provide accurate information on IT products or services.- Record events and problems and their resolution in logs.- Follow-up and update

Bachelors degree in computer science, Information Technology, Telecommunication, Electronics, and networking.Experience of minimum 1- 2 Years in L1+ level Aruba Networking. Aruba Certified or knowledge in Mobility Associate ACMA.Experience and knowledge in Layer 2 and Layer 3 connectivity, fabric infrastructure, storage networking, network services, and orchestration.Experience in Aruba Campus Networking products and technologies including Aruba 8000, Aruba 6000, Aruba 3800, and Aruba 2900 switches.Experience in Aruba Campus Networking products and technologies including Aruba Access Points AC WAVE 2 & WIFI6 , Aruba Controllers.Experience in L1 troubleshooting in Wireless Networking.Skills: Excellent verbal and written skills and ability to document work for RCA & projects. Understanding of industry standard operations and network management frameworks, like ITIL.Abilities: Able to administer Aruba network management tools like Aruba Airwave Monitoring Tool. Administer Aruba Controllerless, Controller base and Cloud Controller base infrastructure.Values: Swan, as a progressing organization, believes in values of Equality, Empowerment, Integrity, Connectedness and Agility and would want to welcome a candidate who practices and promotes the same.Outcomes:Daily monitoring / incident Reports.Address and resolve compliance Issue and audit Points.Coordination with Aruba TAC for Issues needing support & RMA.Day-to-Day operations of Aruba Wireless Infrastructure deployed across PAN India Offices.

2 to 3 years of experience in a similar role, preferably in a network operations center environment.Solid understanding of network protocols, routing, switching, and security concepts.Proficiency in network monitoring and management tools such as SolarWinds, Nagios, or PRTG.Familiarity with network devices and technologies, including routers, switches, firewalls, and load balancers.Basic knowledge of TCP/IP, DHCP, DNS, VPN, and other network protocols.

L1 Engineers for Bengaluru Location,.Candidate should be ready to join immediately

Laptop and Desktop installation & support, Email configuration and backup, Network issue, Printer installation and problem solving, Internet issue solving, User account creation for Active Directory, Exchange Mailboxes and VPN and remote dial-in users

Role details:We are starting to build our support function in India and are looking for a cohort of Support Analysts and Engineers to work with our customers in Europe and Asia. This team is the first line of contact with our customers and really sets the tone for their customer support experience.Requirements: 2+ years in a customer facing technical support role support SaaS products using SQL as a backend Experience in providing Phone and Email support to customers Experience with SQL, javascript, html, css preferred. SQL support experience is mandatory. Ideal candidate has worked in a startup with headquarters in the US Comfortable working night shifts and weekends. Comp days off during the week. Rotating shifts on a 3 month basis Experience in managing customer escalations - especially technical escalations This is a new team in a very startup mode and a lot of processes are still getting flushed out. Candidate must be comfortable working in a brand new team in a collaborative but dynamic environment.

Responsibilities- Support all aspects of Cloud operations on a day-to-day basis and monitoring continuous availability, durability, scale and up-time of multi-cloud SAAS- Analyse events, perform troubleshooting and incident response, communicatewith internal stakeholders and track events & problems through to resolution- Build & maintain SOP, tribe knowledge for necessary monitoring, automationactivities- Closely collaborating with Production engineering & DevOps on SAASimprovementsDesired Skills And Experience- Minimum 1 year of experience as a NOC engineer and/or Linux sysadmin and/orinstrumentation engineer- Working knowledge of public cloud environments(AWS/Azure/GCP) &Kubernetes orchestrated containerized workload is a plus- Experience on any monitoring & instrumentation tools (Prometheus/Grafana, newrelic, elastic or equivalent)- comfortable on automations (Jenkins, Python, Shell scripting)Soft Skills- Strong written and verbal communication skills.- Candidate must know to speak, read and write Bengali- Highly team oriented & practises collaboration as a key to success- Strong attention to details and able to handle concurrently multiple tasks.- Ability to work independently under minimal supervision- Willing to work on shift basis (Day & Night)