Client Relationship Management: Serve as the main point of contact, build trust, and maintain strong, long-term partnerships.Needs Assessment & Solution Delivery: Understand client goals, gather requirements, and coordinate with internal teams (sales, support, product) to deliver solutions.Account Growth: Identify opportunities for upselling, cross-selling, and renewals to expand business within existing accounts.Issue Resolution: Handle client complaints, address concerns promptly, and ensure a positive customer experience.Strategic Planning: Develop account plans, track performance, analyze data, and provide strategic recommendations.Project Oversight: Manage timelines, budgets, and deliverables for client projects, ensuring objectives are met.M.Com, 5-10 years experience of Finance, Tally, GST, TDS, statutory compliance, audits & taxations.