International Customer Support Executive 12th Pass Jobs in Bangalore

Job Title Customer Service Associate (CSA) VoiceLocation BengaluruWorkspace WFODepartment OperationsChannel VoiceLanguage English (additional languages may be required)Hours of Operation 24/7Overview of PositionThe role of the Customer Service Associate (CSA) - Voice, will be responsiblefor: Having daily interactions with the customer to handle issues fromend to end via call Going the extra mile to engage customers in solving issues andensuring satisfaction Quickly and effectively building rapport with customers whilediagnosing and resolving ssues Providing white glove service and having the ability to provide anoverall excellent customer experience Managing customer expectations regarding estimated responsetimesRemote Requirements Maintain a secure, high speed internet connection Ability to plug in ethernet cable into a modem Have a dedicated workspace in their homes or remote locations toprovide services to the Company Ability to come into the campus to pick up equipmentEssential Functions An obligation to deliver exceptional customer service Receive inbound calls to gather and verify required information and doutmost within their power to solve customer problems Have excellent judgment skills to be able to properly evaluate situationsand immediately by providing effective solutions Ability to learn new skills and quickly absorb and interpret newinformation, products, and features from the perspective of the customer Actively listen to the customer, and show empathy and patience Provide information to the client and place appropriate notes in system IntouchCX intouchcx.comindicating exactly what action was taken or needs to be taken Ensure policies and procedures are followed on all calls Maintain thorough knowledge of systems so that information can beresearched and proper information is given to customer Learn and retain a thorough working knowledge of all existing and newprocess and procedures Achieve assigned Key Performance Indicators e.g. Call Handle Time,Quality, CSAT & DSAT Attend Team Meetings/additional training sessions as scheduled Performs other duties as assignedCritical Skills Above average verbal and written communication skills - ability tospeak accurately, using proper grammar, and good enunciation Ability to show high emotional intelligence by remaining calm underpressure while solving the customers concerns Ability to listen attentively and to use information provided by clients totailor responses and actions to meet the clients specific needs Ability to learn new skills and quickly absorb and interpret newinformation, products, and features from the perspective of thecustomer Ability to work in a fast-paced, hectic, changing environment Ability to organize and follow-up multiple tasks/details with accuracyand timeliness Ability to operate a phone system and personal computer Ability to adhere to all organizational policies and procedures Ability to work a variety of shifts including days, afternoons, evenings,weekends and holidays Ability to perform basic mathematical functions Ability to effectively interact with employees at all levels of theorganization and work with a variety of people from diversebackgroundsEducational/WorkExperience andRequirements Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus Must have at least six months customer service experience or equivalentPoint of contact :HR Samuel8147091053ruivah.samuel@intouchcx.com

We are looking for an International BPO Executive to join our team in Bangalore. This role is ideal for individuals with 1 to 2 years of experience in customer service or related fields. The position requires working in an office environment.**Key Responsibilities:**- **Customer Assistance:** Provide support to international clients through calls, emails, or chat, ensuring effective communication and high satisfaction levels.- **Issue Resolution:** Identify customer issues and work towards resolving them quickly and efficiently, maintaining a focus on customer experience.- **Product Knowledge:** Stay informed about our products and services to provide accurate information and recommendations to customers.- **Team Collaboration:** Work with colleagues to improve service processes and share feedback that can enhance customer support.- **Data Entry:** Manage and update customer records and interactions in the company database to ensure accurate service tracking.**Required Skills and Expectations:**The ideal candidate should have a strong command of English, both spoken and written, to effectively communicate with international clients. A pleasant and professional telephone manner is essential. You should be comfortable working in a team and have problem-solving skills to address customer inquiries. Basic knowledge of computer applications and typing skills are necessary for handling data and communication efficiently. Candidates should possess a positive attitude, flexibility to work various shifts, and the ability to work well under pressure. A minimum education level of 12th pass is required.

Job Role: Customer Supportfresher and Experienced Both are Eligible.freshers' Salary Up to 3.5lpaexperienced Salary Up to 5lpa (should have Minimum 6 Months or 1-year International Exp)5 Days Working 2 Days Off (us Rotational Shift)both Way Cab

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.**Qualifications:**- Minimum educational qualification: 12th pass.- Age between 18 to 30 years.- Excellent communication skills in English and Hindi- Ability to handle customer queries and provide appropriate solutions.- Prior experience in customer service or sales is preferred but not mandatory.**Responsibilities:**- Handle inbound/outbound calls professionally and provide information about products/services.- Identify customer needs, clarify information, and close sales.- Maintain a high level of customer satisfaction through effective problem-solving.- Achieve sales targets and goals as set by the company.**Salary and Benefits:**- Starting salary of INR 18,000 per month.- Performance-based incentives and bonuses.- Comprehensive training and career development opportunities.

International Voice Process

Understand the basic professional standards and established procedures, policies before taking action and making decisions Processing claims and handling calls, as per the process guidelines. Adhering to the service level and understanding Quality & Auditing parameters Assume responsibility for work and coordinating efforts Meeting assigned productivity goals Adhere to attendance and punctuality norms Acquiring knowledge & skills of related areas of the process Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct

Job Title: International Voice Process ExecutiveLocation: BangaloreDepartment: Customer Support / BPO / Call CenterJob Type: Full-TimeShift: Night Shift / Rotational (based on process)Experience: 0-3 YearsEducation: HSC / Graduate / UndergraduateJob Summary:We are looking for dynamic and customer-focused individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for handling customer queries and concerns over the phone, ensuring a high level of customer satisfaction and quality service in a fast-paced environment.Key Responsibilities:Handle inbound and outbound international calls for customer service, support, or sales.Resolve customer queries efficiently and professionally.Ensure customer satisfaction through effective communication and problem-solving.Meet and exceed performance metrics such as call quality, response time, and issue resolution.Maintain accurate records of customer interactions using CRM tools.Follow company policies and standard operating procedures (SOPs).Work closely with team leaders and quality teams to improve service delivery.Escalate complex issues to appropriate departments when required.Required Skills & Qualifications:Excellent communication skills in English (verbal and written).Strong listening and interpersonal skills.Ability to work in night shifts and rotational shifts.Basic computer knowledge and typing speed.Previous experience in international voice process or BPO (preferred but not mandatory).Ability to handle pressure and maintain composure during difficult conversations.Benefits:Attractive salary with performance-based incentives.Paid training and career development programs.Transportation facilities (pick-up and drop for night shifts).Health insurance and other benefits.Friendly work environment and growth opportunities.Shift Timing:Any time from (5 pm - 11 pm) which will be instructed by the HR Week offs: Rotational

We're Hiring! Join Alorica as a Customer Experience Agent (Voice) Location: Bellandur, Bangalore Shift: US Shift (Night) One-Way Cab: Available between 8 PM 8 AM Salary Details: Freshers: 22,000 Take Home Experienced: 25,000 Take Home + 200 Night Shift Allowance per day What Youll Do:Talk to customers over callsHandle queries, orders & complaintsDeliver excellent service Requirements: Good English Communication Min Qualification 10+2 Flexible & Customer-focused Comfortable with Night Shifts Why Alorica?Work with a Fortune 1000 BPO leaderFriendly work cultureGrowth opportunities Apply Now & Start Your CX Career Today!

Hiring for international voice process minimum 6 month of experience in voice salary upto 32,000 take home Rotational shift 2 way cab provide More Details - contact hr komal 9538873019

ROLE - INTERNATIONAL BPO VOICELANGUAGE -ENGLISHQUALIFICATION - DIPLOMA / GRADUATEEXPERIENCE - MINIMUM 1 YEARS IN INTERNATIONAL BPO PROCESSSALARY - 20,000 TO 30,000WORKING DAYS - 5 DAYS WORKINGWORKING TIME - COMPLETE US SHIFTNO CAB FACILITYCONTACT - 6379437433

Customer support executiveFreshers are eligibleGraduation is MandatoryExcellent English + HindiSalary : Upto20,000 take homeMale/female both eligible6 days working, 1 rotational weekoffShift: 8 hours shift between 8am to 8pmJob Types: Full-time, PermanentPay: 16,000.00 - 25,000.00 per monthTo apply connect on 9315931366

Job Title: Customer Care Executive Banking DomainCTC: 18,500 per monthLocation: [Insert Location]Shift: General Day ShiftWorking Days: 6 days a week (Sunday off or rotational)Experience: 02 years (Freshers welcome)Employment Type: Full-timeJob Description:We are looking for a Customer Care Executive to handle customer queries and support requests related to banking products and services. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to resolve issues promptly.

Interested Candidates Whatsapp your CVs @8975670034.US based International process experience Mandatory.We are seeking an experienced Senior Customer Care Executive to manage and support the US medical prescription process in our Health Tech company. The ideal candidate will have 4+ years of experience in healthcare customer service, with a strong understanding of patient centric city,prescription handling, and compliance requirements. In this role, you will be responsible for handling customer interactions through email, chat, and outbound calls, ensuring a smooth and professional communication experience. You will serve as a vital link between the company and it

Position Customer care Executive Salary 2,70,000 to 3,20,000 LPA Job Location New Airport, Bangalore Working days : 5 days & 2 days off Process E- Commerce Language Excellent Hindi & English CommunicationEducation 10th + 3 years Diploma / 12th / Graduation / PG Salary 2,70,000 LPA ( For reshers) Salary 3,20,000 LPA ( For Experienced ) Shifts 9 am - 7 pm (9 hours shifts) Interview Virtual only Notice Immediate onlyROLES & RESPONSIBILITIES Inbound customer process. Resolve the queries of customers related to ( Damage, Products Return, Missing Products, Delay in Delivery) . Chat and Mail process.Follow up with customers Customer issues and guarantee End -to - End satisfaction with customers.

Job Description: Bilingual Customer Support Agent (English & Hindi) Role Overview The Bilingual Customer Support Agent is responsible for handling inbound customer queries related to cab bookings, cancellations, fare inquiries, lost items, complaints, and other ride-related issues in both English and Hindi. The agent ensures a seamless customer experience by providing accurate information, resolving issues efficiently, and maintaining high service standards. Key Responsibilities Handle Inbound Calls & Queries: Assist customers with booking rides, cancellations, fare adjustments, ride history, and driver-related issues. Bilingual Support: Communicate fluently in English and Hindi to cater to diverse customers. Resolve Complaints & Escalations: Address customer concerns, complaints, and disputes professionally and escalate unresolved issues to the Team Leader or Shift Supervisor. Assist with Lost & Found Cases: Help customers retrieve lost items by coordinating with drivers and support teams. Follow Standard Call Scripts & Guidelines: Maintain accuracy, compliance, and professionalism during calls. Maintain Accurate Records: Update customer interactions, issue resolutions, and ride-related data in the CRM system. Meet Performance Targets: Achieve KPIs such as First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT). Adhere to Company Policies & Compliance: Follow security, data privacy, and operational guidelines. Skills & Qualifications Education: Minimum 12th Pass / Graduate (Preferred). Experience: 0-2 years in a customer service or call center role (Experience in ride-hailing or transport services is a plus). Language Proficiency: Fluent in English & Hindi (both verbal & written). Communication Skills: Strong verbal clarity, listening, and problem-solving abilities. Technical Skills: Familiarity with CRM tools & call center software (e.g., Freshdesk, Zendesk, Five9). Basic

Goodcommunicationskills, chat process both international and do.estic

Votiko Solutions Private Limited - Shaping Careers, Connecting Talents GloballyType: BPO International Call CenterPosition: Call Center ExecutivesUnlock the Potential of Your Career! Nationwide Work From Home Opportunities Await YouAbout Us: Join Votiko Solutions Private Limited, a trailblazer in the BPO industry, in our quest for passionate individuals to fill the role of Call Center Executives. Embrace the freedom to work from home as we scout for talent across every corner of India.Job Responsibilities:1. Drive telemarketing activities, mastering lead generation, appointment setting, surveys, and verification.2. Manage inbound and outbound calls, catering to the needs of both B2B and B2C clients.3. Deliver exceptional customer support via calls, emails, and live chat.4. Independently strive to exceed performance targets.Requirements:1. Minimum 3 years of experience in an international call center environment.2. Fluency in English with excellent communication skills.3. Age limit below 40 years.4. Proven track record in telemarketing and customer support.5. Must have a laptop and broadband connection for remote work.Benefits: Competitive salary: 20,000 to 40,000/month, plus incentives based on campaign performance. Work from the comfort of your home.Working Days: Monday to Friday (Sunday - Saturday off)Why Choose Votiko? Immerse yourself in the best work culture, prioritizing employee satisfaction and career growth.Ready to Transform Your Career? Call us at 8511539085 or send your resumes to hr@votiko.com

-Conduct outbound calls to potential customers to introduce products/services and generate interest. - Qualify leads based on predefined criteria and pass them to the sales team for further follow-up. - Maintain and update lead generation databases and CRM systems. - Follow up on leads generated through marketing campaigns. - Provide feedback to the marketing and sales teams on lead quality and customer responses.

Customer serviceHandling customer inquiries, issues, and feedback through various channels like phone, email, social media, and live chats Customer experienceEnsuring that every customer interaction is positive and reflects well on the company Relationship buildingNurturing healthy relationships with customers to build long-term loyalty and trust Data analysisAnalyzing customer data to identify trends, preferences, and areas for improvement Team managementHiring, directing, and monitoring a team of customer service representatives EducationEducating other professionals on how to handle customers and their queries Knowledge developmentLearning all aspects of the company's offerings, including features, pricing, technical specifications, and policies Schedule creationCreating and maintaining schedules to ensure the team can provide support around the clock Metrics establishmentEstablishing metrics for success, including key performance indicators (KPIs) Response monitoringMonitoring responses to customer requests and queries to minimize gaps in customer service delivery

JOB DETAILS Answer incoming calls, making outbound calls and respond to customer's queries in a timely manner Strong phone and verbal communication skills along with active listening Identify, obtain, and clarify customer information by answering telephone calls, establishing a dialogue with the customers and verifying information. Follow the call center communication scripts when handling different topics Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way. Document all call information according to standard operating procedures Familiarity with CRM systems and practices Meet personal/team qualitative and quantitative targets Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and servicesContactASC GROUP8499084053