Helpdesk Management Jobs

mail Support Executive International BPO Location: Mansarovar, Jaipur Salary: 30,000 - 36,000 CTC Working Days: 5 Days Shifts: Rotational Apply: Drop your CV at 7878424845Job DescriptionWe are hiring Email Support Executives for a leading International BPO. The role includes responding to customer queries via email, resolving issues with clarity and professionalism, and ensuring high-quality support for global clients.Key Responsibilities:Handle customer queries through email with accurate and timely responses.Understand and resolve customer issues by following standard guidelines.Maintain detailed case records and update tickets properly.Coordinate with internal teams for escalations and quick resolutions.Ensure high customer satisfaction and quality communication.Required Skills:Excellent written English communication.Ability to draft clear, concise, and professional emails.Strong attention to detail and problem-solving ability.Comfortable working in rotational shifts.Eligibility:Qualification: Graduate (any stream)Email support experience preferred (not mandatory) Why Join Us?Premium international processProfessional work environmentStrong career growth opportunitiesHow to Apply: Send your CV to: 7878424845Note: Only face-to-face interviews.#EmailSupport #InternationalBPOJobs #EmailSupportExecutive #JaipurJobs #MansarovarJaipur #BPOHiring #CustomerSupportJobs #BackOfficeJobs #RotationalShiftJobs #HiringNow #JobsInJaipur #GraduateJobs #SupportExecutive #BPOCareers

Position OverviewThe Helpdesk Receptionist as the first point of contact for visitors, clients, and employees, providing front-desk and technical assistance support. This role combines administrative, communication, and helpdesk responsibilities, ensuring smooth day-to-day operations within the organization.The individual handles inquiries, manages office communication channels, maintains service records, and coordinates with various departments to resolve issues efficiently.Key Responsibilities Front Desk & Reception ManagementGreet and welcome visitors, clients, and staff members in a professional manner.Manage the reception area, ensuring cleanliness and organization.Handle incoming phone calls, emails, and messages promptly and courteously.Maintain visitor records and issue visitor passes as per security protocol.Schedule and manage appointments, meetings, and conference room bookings.Coordinate with administration and security teams for daily operations. Helpdesk OperationsAct as the central contact point for all service and support requests (IT, maintenance, housekeeping, etc.).Log, track, and monitor requests through helpdesk/ticketing systems.Assign tasks to the concerned departments and follow up for timely resolution.Provide first-level technical or administrative assistance to users.Escalate unresolved or critical issues to higher support or management teams.Ensure user satisfaction through prompt and efficient service handling. Administrative & Office SupportHandle correspondence, documentation, and filing (physical & digital).Manage courier dispatches, incoming mail, and office supplies inventory.Assist in preparing daily, weekly, or monthly reports for helpdesk activities.Support HR or Admin in organizing internal meetings, travel arrangements, or events.Maintain confidentiality of company and employee information. Customer & Staff InteractionProvide accurate information to visitors, staff, and customers regarding services.Address inquiries and complaints in a professional and solution-oriented manner.Build and maintain positive relationships with internal and external stakeholders.Represent the organization with professionalism, courtesy, and efficiency.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation and problem-solving ability.Proficiency in MS Office Suite and helpdesk/ticketing software.Time management and multitasking under pressure.Attention to detail and accuracy in documentation.Professional appearance and behavior.Ability to maintain confidentiality and handle sensitive information.Educational QualificationMinimum: 10+2 / Diploma in Office Administration, IT, or Customer Service.Preferred: Bachelors Degree in any discipline (Business, Administration, or IT).Certification in Front Office Management, IT Support, or Helpdesk Operations is an added advantage.Experience03 years of experience in front office, helpdesk, or administrative support roles.Prior experience in corporate offices, IT services, hospitality, or facility management preferred.Working ConditionsStandard office environment with regular interaction across departments.May require rotational shifts (in 24x7 support environments).Must be punctual, reliable, and adaptable to fast-paced work settings.

We are looking for 2 Assistant Manager NPD (New Product Development) Posts in Meerut Bypass, with deep knowledge in Technical Editing, Technical Meeting, Technical Helpdesk and Required Educational Qualification is : B.E, B.Tech

We have job opportunity for the post of IT Customer Support executive at Mumbai, Nagpur, N Gandhidham, candidate who are fresher or experienced both accepted, company will give training for fresher n salary also will give ,