Call Center Executive - Janpath Delhi

Experience:

€¢ 3-5 years of experience in a call centre or customer service role.

€¢ Proven track record of handling inbound and outbound calls in a professional manner.

€¢ Experience in logging user issues and accurately documenting details in a ticketing system.

€¢ Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams.

€¢ Familiarity with call centre software and

systems (., CRM software, ticketing systems).

€¢ Excellent verbal and written communication skills to effectively interact with users/customers.

€¢ Ability to work independently with minimal supervision in a fast-paced environment.

Experience in providing first-level support and resolving user queries and complaints.

€¢ Knowledge of IT systems, software applications, and troubleshooting techniques.

€¢ Familiarity with government IT policies and procedures.

€¢ Ability to work collaboratively with cross-functional teams to resolve user issues.

€¢ Patience and empathy to handle user concerns and complaints effectively.

€¢ Strong problem-solving skills and attention to detail in resolving user issues.

€¢ Adaptability to learn new tools and technologies quickly.

€¢ Customer-focused mindset with a commitment to delivering high-quality service and support.

€¢ Ability to maintain composure and professionalism during high-pressure situations.

• Experience

  3 - 7 Years

• No. of Openings

  15

• Education

  Graduate

• Role

  Call Center Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office