Call Center Executive - Janpath Delhi

Experience:

3-5 years of experience in a call centre or customer service role.

Proven track record of handling inbound and outbound calls in a professional manner.

Experience in logging user issues and accurately documenting details in a ticketing system.

Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams.

Familiarity with call centre software and

systems (., CRM software, ticketing systems).

Excellent verbal and written communication skills to effectively interact with users/customers.

Ability to work independently with minimal supervision in a fast-paced environment.

Experience in providing first-level support and resolving user queries and complaints.

Knowledge of IT systems, software applications, and troubleshooting techniques.

Familiarity with government IT policies and procedures.

Ability to work collaboratively with cross-functional teams to resolve user issues.

Patience and empathy to handle user concerns and complaints effectively.

Strong problem-solving skills and attention to detail in resolving user issues.

Adaptability to learn new tools and technologies quickly.

Customer-focused mindset with a commitment to delivering high-quality service and support.

Ability to maintain composure and professionalism during high-pressure situations.

• Experience

  3 - 7 Years

• No. of Openings

  15

• Education

  Graduate

• Role

  Call Center Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office