Helpdesk Executive Job Vacancies in Greater Noida

Helpdesk Support Executive- Helpdesk Support Executive would be the primary point of contact for all user interactions and would be responsible for quality service to the users. Agent functions include, but not limited to, handling user contact via Telephone, email service the request (both informational and transactional), update the database, escalate calls to the department, etc.1. Minimum qualification is Graduation in any discipline.2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi.3. Should be able to communicate confidently and politely with users4. Experience of at least one year in a call center.5. Answer incoming calls and respond to customers emails6. Management and resolve customer complaints7. Identify and escalate issues to supervisors8. Provide product and service information to customers9. Research required information using available resources10. Research, identify, and resolve customer complaints using applicable software11. Process orders, forms, and application12. Route calls to appropriate resources13. Document all call information according to standard operating procedures14. Recognize, document, and alert the management team of trends in customer calls15. Follow up customer calls where necessary

1-2 Years of Calling Experience good Oral and Written Communication in English and Hindi basis Service Desk & Ticketing Tool Knowledge should have Knowledge of Ms Office and Basic Operating of Computer should Be Available to Work On Weekend and Public Holiday report Preparation (on Need Basis)

Join our team as a Helpdesk Executive in Noida sector 78. Responsibilities include documenting customer inquiries, resolving issues efficiently, collaborating with team members, providing exceptional customer support, problem-solving, and clear communication with customers.The ideal candidate should have excellent documentation skills to keep track of customer inquiries and resolutions. The Helpdesk Executive should be able to effectively resolve issues by providing timely solutions. Collaboration with team members is essential to ensure seamless customer support. Strong problem-solving skills are necessary to address customer concerns effectively. Clear communication skills are crucial to interact with customers professionally and efficiently. The candidate should be a 10th pass female with 0-6 years of experience.If you are looking for a dynamic role that involves helping customers and collaborating with a team, this opportunity is perfect for you. Work from the office on a full-time basis and make a difference in customer support.

o Helpdesk operations and incident managemento First-level technical troubleshootingo Ticket logging, tracking, escalation, and closure within SLAso Coordination with technical teamso Shift coverage, handover, and contingency supporto Compliance with security, confidentiality.

One Point One Solutions is actively hiring Helpdesk Executives for a blended process (voice + non-voice) in customer service and vendor billing support. We are looking for tech-savvy and detail-oriented individuals with strong English communication skills and prior experience in e-commerce, invoicing, or accounting. Interviews are conducted daily with 20+ openings available!

Role: HelpdeskYears of experience: 0 to 1 YearWork Location: India (Noida Sector 16)Joining Availability: Immediate or less than a weekJob Exposure and Skills Required: Excel reporting, preparation of excel reports, dashboard (using Microsoft Excel, PowerPoint and Word) and Internet savvy. Willing to learn and work on assigning tickets using Service Now tool, handling initial level of queries from clients on emails, responding on emails, making phone calls to service desk. Prior experience will be an added advantage. Ready to work in a rotational 24x7 shift schedule across JP, UK, US shift timings. English communication skills should be good. Should take ownership of the assigned work, should be Assertive and coordinate well with members within and outside the team. Ability to multitask and manage multiple deliverables at the same time. Ability to work in a team environment, effectively interacting with others. Must be result oriented, and demonstrate a can-do attitude adaptability, flexibility and resourcefulness.Qualification:Graduate (BCA, BCom, BSc, BBA)

Follow the proper escalation matrix provided with respect to the nature of call. Generate daily/weekly reports on the activities being undertaken on regular basis Resolution to the end users on phone to their problems related to products. Manage large amounts of incoming calls Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively