Helpdesk Executive

Persistent Networks Private Limited

Helpdesk Support Executive- Helpdesk Support Executive would be the primary point of contact for all user interactions and would be responsible for quality service to the users. Agent functions include, but not limited to, handling user contact via Telephone, email service the request (both informational and transactional), update the database, escalate calls to the department, etc.

1. Minimum qualification is Graduation in any discipline.

2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi.

3. Should be able to communicate confidently and politely with users

4. Experience of at least one year in a call center.

5. Answer incoming calls and respond to customers emails

6. Management and resolve customer complaints

7. Identify and escalate issues to supervisors

8. Provide product and service information to customers

9. Research required information using available resources

10. Research, identify, and resolve customer complaints using applicable software

11. Process orders, forms, and application

12. Route calls to appropriate resources

13. Document all call information according to standard operating procedures

14. Recognize, document, and alert the management team of trends in customer calls

15. Follow up customer calls where necessary

Experience : 1 - 3 Years

No. of Openings : 8

Education : Any Bachelor Degree

Role : Helpdesk Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India