Helpdesk Executive Graduate Jobs in Delhi

Experience: 3-5 years of experience in a call centre or customer service role. Proven track record of handling inbound and outbound calls in a professional manner. Experience in logging user issues and accurately documenting details in a ticketing system. Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams. Familiarity with call centre software andsystems (e.g., CRM software, ticketing systems). Excellent verbal and written communication skills to effectively interact with users/customers. Ability to work independently with minimal supervision in a fast-paced environment.Experience in providing first-level support and resolving user queries and complaints. Knowledge of IT systems, software applications, and troubleshooting techniques. Familiarity with government IT policies and procedures. Ability to work collaboratively with cross-functional teams to resolve user issues. Patience and empathy to handle user concerns and complaints effectively. Strong problem-solving skills and attention to detail in resolving user issues. Adaptability to learn new tools and technologies quickly. Customer-focused mindset with a commitment to delivering high-quality service and support. Ability to maintain composure and professionalism during high-pressure situations.

Post - (CFA) Customer Facilities AssistantWork - Solving Passengers Problem & Helping in Token Vending Machines, Cards, Metro Route Problem ECT.Eligibility - 10th & 12th Pass With Good Communication Skill.Salary - 17500/- CTC (26 Days Working)Gender - Male & Female Both Can ApplyHeight - Male 5:6 Inch Height & Female 5:2 Inch HeightShift - Morning 07:00 am to 03:00 pm & Evening 03:00 pm to 11:00 pmLocation - All Delhi (DMRC) StationDuties & Responsibilities -----Delhi Metro Rail Corporation Limited (DMRC) is a centre-state public sector company that operates the Delhi Metro. The DMRC is also involved in the planning and implementation of metro rail, monorail, and high-speed rail projects in India and abroad.Note - Charges Apply Money Minded Stay Away

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician