Helpdesk Executive Female 12th Pass Jobs in Chennai

Job Description: - Conduct routine inspections and maintenance on ATM machines to ensure functionality and prevent downtime via CRM portal. Coordinate with engineer to troubleshoot and resolve technical issues related to ATM machines, including hardware and software problems. Coordinate with vendors and technicians for repairs and upgrades as needed. Signing into a call queue to receive calls from internal colleagues and vendors. Monitoring the ATM Help Desk email queue for ATM incidents and respond accordingly. Distribution of various reports. Dispatching service vendors as needed to ensure fleet availability. Documentation of all actions and escalations within the monitoring application. Strict adherence to policies and procedures.Required Qualifications: - Diploma, Graduate or equivalent is required. Previous experience in a customer service role, preferably in the banking industry or ATM maintenance field is preferred. Basic computer skills, including proficiency in Microsoft Office Suite. Knowledge of banking and ATM services is a plus. Ability to work flexible hours, including evenings.Location: Pallavaram, Chennai.Preferred Candidate: Male and Hindi language is must.

We are looking for 9 Help Desk Executive Posts in Velachery, Chennai, Tamil Nadu with deep knowledge in Microsoft Office, MS Excel and Required Educational Qualification is : Higher Secondary, Other Bachelor Degree

Job briefWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business. Primary responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install, configure, and upgrade PC software. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Keep inventory of all equipment, software, and license users. Monitor and respond quickly to incoming requests relate to IT issues.Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English