Ground Staff Supervisor 12th Pass Jobs in Kanpur

We are looking for a Ground Staff Supervisor in Kanpur, India, to oversee and manage airport ground operations. This role is ideal for candidates with 0 to 5 years of experience and who have completed their 12th grade.The Ground Staff Supervisor will be responsible for coordinating daily ground operations, ensuring efficient passenger handling and baggage services. This includes supervising staff to maintain safety and quality standards and managing passenger inquiries and issues effectively.Key responsibilities include:1. Team Supervision: Oversee ground staff to ensure they fulfill their duties efficiently and provide excellent customer service to passengers.2. Operational Coordination: Manage daily operations, including check-in, boarding, and baggage handling, to ensure smooth airport processes.3. Safety Compliance: Ensure all safety regulations and procedures are followed during ground operations to protect staff and passengers.4. Problem Resolution: Address and resolve any issues or complaints from passengers promptly to maintain satisfaction and resolve conflicts.5. Training and Development: Provide training to new staff members and support their development to improve overall team performance.Candidates must possess strong leadership skills, excellent communication abilities, and a good understanding of airport operations. Capable of working in a fast-paced environment, they should demonstrate a customer-focused attitude and the ability to solve problems efficiently. Flexibility in work hours and adaptability to changing situations will be crucial for success in this role.

### Position Overview:We are seeking energetic, responsible, and customer-oriented ground staff to manage a variety of tasks at the airport, including assisting passengers, handling baggage, and ensuring smooth ground operations. Ground staff play a crucial role in maintaining excellent service standards and efficient flight operations.* Greet and assist passengers at check-in counters, boarding gates, and arrival areas.* Issue boarding passes, check luggage, and manage ticketing processes.* Assist special passengers such as elderly travelers, unaccompanied minors, and people with disabilities.* Handle passenger inquiries and flight-related information and resolve complaints professionally.* Coordinate with other airport departments to ensure on-time departures and arrivals.* Ensure compliance with airline and airport safety protocols and security regulations.### Eligibility Criteria:* Educational Qualification:Minimum 10+2 (higher secondary) from a recognized board. Graduation is preferred.* Age Limit:Typically between 18 and 27 years (may vary slightly depending on the airline).* Height & Physical Standards:Some airlines may have minimum height requirements (generally around 155 cm for females and 165 cm for males).Should be physically fit with good eyesight and hearing.* Language Skills:Proficiency in English and local language(s). Additional languages are an advantage.* Other Requirements:* Good communication and interpersonal skills* Customer-friendly attitude* Ability to work in shifts, including weekends and holidays* Well-groomed appearance