Ground Operation Fresher Jobs in Rajkot

As an Air Ticketing Executive based in Rajkot, you will play a vital role in assisting customers with their travel arrangements. This position requires excellent communication skills and an understanding of the airline industry.Key Responsibilities:- Customer Interaction: Engage with clients to understand their travel needs and provide suitable flight options according to their budget and preferences.- Booking and Ticketing: Process flight bookings through the airline reservation system, ensuring accurate ticket issuance and providing e-tickets to customers promptly.- Handling Inquiries: Address customer inquiries regarding flight availability, schedules, and prices, offering friendly and informed assistance.- Payment Processing: Manage payment transactions efficiently and securely, ensuring all financial procedures are followed.- Issue Resolution: Assist in resolving any issues or complaints related to flight bookings, cancellations, or changes, ensuring customer satisfaction.- Documentation: Maintain accurate records of bookings and transactions, preparing necessary reports for management.Required Skills and Expectations:- Education: A minimum of 12th grade education is required; a degree in travel and tourism or related fields is an advantage.- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers and colleagues.- Attention to Detail: You must be detail-oriented to avoid errors in booking and ticketing processes.- Computer Proficiency: Familiarity with reservation systems and basic computer skills are necessary for efficient booking.- Customer Service Orientation: A strong commitment to customer service is crucial, with a professional and friendly demeanor while assisting clients.- Adaptability: The ability to work in a fast-paced environment and handle multiple tasks efficiently is expected.

Ground Staff are responsible for ensuring the smooth operation of airport services and assisting passengers during their travel experience. They perform a variety of duties that may include customer service, baggage handling, ticketing, and security checks. Responsibilities of Ground Staff may include:- Greeting and checking in passengers- Assisting passengers with boarding and deplaning- Handling luggage and cargo- Performing security checks on passengers and baggage- Enforcing safety regulations and protocols- Providing information and assistance to passengers

Responsibilities for Airport Staff may include:- Assisting passengers with check-in, boarding, and disembarking from flights- Handling baggage and cargo in a safe and efficient manner- Checking passports and travel documents- Ensuring compliance with airport security procedures- Providing information and assistance to passengers- Operating airport equipment, such as conveyor belts and baggage carts- Maintaining cleanliness and orderliness in the airport terminal- Handling customer inquiries and complaints in a professional manner