Handle inbound/outbound customer calls professionally and efficientlyResolve customer queries and complaints with appropriate solutionsAssist clients in understanding and applying for various MSME schemes.Conduct telephonic outreach to potential and existing clients to offer MSME Schemes.Make daily 75 to 100 calls & Maintain XLS reportsUse Social Media - Facebook, Instagram to promote servicesMaintain detailed records of client interactions and MSME ZED processing activities.Achieve daily, weekly, and monthly telecalling and MSME ZED Certificate targets.Provide exceptional customer service by answering queries and resolving issues promptly.Collaborate with the sales and underwriting teams to streamline the ZED certificate process.