Female Helpdesk Jobs

Join our team as a Helpdesk Executive in Noida sector 78. Responsibilities include documenting customer inquiries, resolving issues efficiently, collaborating with team members, providing exceptional customer support, problem-solving, and clear communication with customers.The ideal candidate should have excellent documentation skills to keep track of customer inquiries and resolutions. The Helpdesk Executive should be able to effectively resolve issues by providing timely solutions. Collaboration with team members is essential to ensure seamless customer support. Strong problem-solving skills are necessary to address customer concerns effectively. Clear communication skills are crucial to interact with customers professionally and efficiently. The candidate should be a 10th pass female with 0-6 years of experience.If you are looking for a dynamic role that involves helping customers and collaborating with a team, this opportunity is perfect for you. Work from the office on a full-time basis and make a difference in customer support.

Job Title : Helpdesk Executive/ Call CoordinatorJob Location : Work From Home (WFH)Job Type : Full-TimeTotal Positions : 2Working Days : Monday to SaturdayWorking Hours : 9:00 am to 7:00 pmJob Description :1. Act as the single point of contact for customer support and incident requests.2. Coordinate with Customers, Engineers, and Vendors via Calls and E-mails.3. Route tasks, jobs, requests, and incidents to the appropriate engineers and vendors based on the nature of the calls.4. Provide continuous updates to customers regarding the status of requests and incidents, over calls and emails, until resolution.5. Maintain accurate records of all tasks, jobs, requests, and incidents in MS Excel.6. Follow the Escalation Matrix as required, depending on the status of tasks or incidents.7. Prepare Daily, Weekly, and Monthly MIS Reports.Education & Experience :1. Academic Qualification : Any Graduate2. Experience Required : Minimum 6 months to 2 years3. Communication Skills : Proficient in English (Written & Verbal), and able to communicate in Hindi and Marathi.4. Salary Offered : upto 3Lacs/Annum5. Joining : 30 DaysImportant Note : Only experienced candidates (6 months to 2 years in Call Coordination, Service Desk, and Vendor Management) are encouraged to apply.Interested candidates are invited to share their updated CV at hr@sprvinfosys.com

Job Overview:We are looking for a dynamic and tech-savvy female candidate to join our team as a Client Relationship Executive. The ideal candidate should have a strong understanding of website development, digital marketing, and IT support. This role requires excellent communication skills in English, the ability to interact with clients effectively, and proficiency in MS Office for administrative tasks.Key Responsibilities: Client Interaction Handle calls and communicate with potential and existing clients to understand their requirements and promote our services. Service Consultation Explain and consult clients about our services, including website design & development, digital marketing, and IT solutions. Lead Generation & Follow-ups Engage with leads, schedule meetings, and maintain follow-ups to convert inquiries into business. Technical Support & Coordination Provide basic IT support related to website management, digital marketing insights, and admin tasks. Administrative Support Manage documentation, reports, and client databases using MS Office (Excel, Word, Outlook, PowerPoint). Collaboration Work closely with the sales and technical teams to ensure smooth project execution and client satisfaction.Required Skills & Qualifications: Fluent in English Excellent verbal and written communication skills. Technical Knowledge Basic understanding of website development, digital marketing (SEO, social media, PPC), and IT support. Client Handling Skills Strong ability to engage with clients, explain technical services, and maintain professional relationships. MS Office Proficiency Good knowledge of Excel, Word, PowerPoint, and Outlook for administrative work. Experience Minimum 1 year of experience in client interaction, IT support, or digital marketing. Multitasking & Problem-Solving Ability to manage multiple client inquiries and administrative tasks efficiently.

We have SAAS playform, require onboarding officer on our platform, having good communication skills

Ticketing Systems:Experience with tools like ServiceNow, JIRA, Zendesk, or ManageEngine for logging and tracking issues.Familiarity with ITIL concepts like Incident, Change, and Problem Management.Soft SkillsCommunication Skills:Clear and concise communication with end users.Ability to explain technical issues to non-technical users.Customer Service:Empathy and patience while handling user complaints.Maintaining a customer-first approach to resolving issues.Problem-Solving:Analyzing issues logically and providing effective solutions.Ability to handle and prioritize multiple tasks.Time Management:Managing time effectively to resolve issues within defined SLAs.Prioritizing critical tasks during high-pressure situations.Team Collaboration:Working effectively with IT teams and escalating issues when necessary.Sharing knowledge with peers for continuous improvement.Tools and PlatformsTicketing and Monitoring:ServiceNow, JIRA, Zendesk, SolarWinds.Remote Support:TeamViewer, AnyDesk, Remote Desktop, LogMeIn.Communication Tools:Microsoft Teams, Slack, Zoom.Basic Monitoring Tools:Tools for hardware health, network activity, and log analysis.Additional SkillsAdaptability:Learning new tools and technologies quickly.Attention to Detail:Identifying root causes and preventing repeat issues.Documentation:Maintaining detailed records of issues and solutions in a knowledge base.Training and Guidance:Assisting users in understanding systems and software.

We are looking for a Help Desk coordinator L1 profile to provide technical assistance to our clients.Roles & Responsibilities:- Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems Meetings set up to include video conferencing using Polycom, Conference Bridge, and LCD projector set ups Installation of new equipment to fulfill IT requirements for Components Must possess good customer relation skills, will be interfacing with customers daily Must be able to work unsupervised and perform tasks assigned Diagnoses and resolves more basic or common problems through discussions with end users Assigns 2nd level technology support tickets to appropriate internal departments Tickets all communications within our Enterprise Service Desk system Provides low to moderate level of customer service support for office automation applications, personal computers, and printers Accurately documents and reports problems to technical staff for resolutionAdditional Requirements:- Good communication skills Willing to work in shift and teamwork Salary:- Upto 2.8 LPA Location:- Pune Experience:- 1 + year Education:- Bachelors degree in Information Technology or Computer Science/ Diploma engineering or relevant experience Contact person: - Vishnu kendre Mail ID : vishnukendrerahitech@gmail.com Job Types: Full-time, Permanent Pay: 250,000.00 - 280,000.00 per yearThanks & RegardsVishnu KendreHR Executive

Job Openings for 1 Helpdesk Executive Job for Freshers in Salt Lake, Kolkata having Educational qualification of : Other Bachelor Degree with Good knowledge in Customer Relationship Executive,Front Office Administrator,Front Office Coordinator etc.Proficient in computer, good communication skills

Job Openings for 1 IT Helpdesk Executive Job with minimum 1 Year Experience in Kurla West, Mumbai, Computer Hardware Engineer, having Educational qualification of Higher Secondary, Other Bachelor Degree with Good knowledge in Computer Hardware Engineer etc.

Position Summary: Make reports and dashboard Coordinate within CISPL to complete task Resolve queries raised by end customers Manage teamRequirements:- Little knowledge of technical background, with understanding or hands-on experience in software development and web technologies Excellent client-facing and internal communication skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills

Receive and respond to facility-related inquiries, requests, and complaints from employees, clients, and visitors promptly and professionally.Maintain a comprehensive knowledge of the organization's facilities, services, and procedures to provide accurate information and assistance.Log all facility-related requests and issues into a helpdesk system, ensuring proper documentation and tracking for timely resolution.Assess the urgency and severity of each request, prioritize tasks, and escalate critical issues to the appropriate personnel or departments for immediate attention.Coordinate with internal teams, external vendors, and service providers to schedule and oversee repairs, maintenance, and other facility-related activities.Provide guidance and support to employees on the proper use of facility equipment, resources, and systems.Ensure compliance with facility policies, procedures, and safety guidelines, reporting any violations or risks to the appropriate authorities.Perform routine inspections of facilities to identify maintenance needs, safety hazards, or areas requiring improvement.Collaborate with the facilities management team to identify trends, recurring issues, and opportunities for process improvement.Prepare and distribute regular reports on facility helpdesk activities, including ticket status, response times, and customer satisfaction metrics.

Hiring for 20 English Teacher Jobs in Bangalore, Chennai, Tamil Nadu, Kolkata, West Bengal, Madhya Pradesh, Gujarat, Teacher Trainee, Team Building, Helpdesk, Talent, for Freshers, Required Educational Qualification is : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/higher Diploma, other Bachelor Degree, B.a, B.b.a, B.com, B.ed with Good Knowledge in Teacher Trainee, Team Building, Helpdesk, Talent Etc.,

Hiring for 1 IT Help Desk Coordinator Job in Ramapuram, Chennai, with minimum 1 Year Experience, Required Educational Qualification is : Higher Secondary with Good knowledge in Networking, Helpdesk etc.

Follow the proper escalation matrix provided with respect to the nature of call. Generate daily/weekly reports on the activities being undertaken on regular basis Resolution to the end users on phone to their problems related to products. Manage large amounts of incoming calls Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively

Create overall monitoring and research strategy.Supervise all monitoring and research related activities to ensure quality.Collection of informationTracking the enhancement of work on the fieldEnsure better circulation of information within the organization and between the organization and its stakeholders ( 75% of time allocated)Receive information or request from stakeholders ( Schools, Teachers, Field Staff, Team Balika)Keep calls records of all informationUpdate existing data by tele-callsMaintain report and filesKeep and Maintain organization press- bookHelp to maintain recordsShare all information with team members as requiredProvide support to all departments as requiredAssist program team when neededSupport the field staff in their field work whenever required

e purpose of the job is to support the quantitative and qualitative development of proprietary titles as well as partnership journals.