Array ( [0] => customer-experience-manager [1] => guwahati ) Customer Experience Manager Jobs for Women in Guwahati | Female Customer Experience Manager Job Vacancies in Guwahati

Customer Experience Manager Female Jobs in Guwahati

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Female - Customer Experience & Customer Manager (full Time)

Lakshmi North East Solutions (LNES)

  • 2 - 4 yrs
  • 3.5 Lac/Yr
  • Guwahati
Customer Experience Customer Feedback Customer Satisfaction Service Excellence Community Management Community Engagement Strategy
- Define, map and optimise the endtoend customer experience across all touch-points (in-store, online, events, membership clubs) for The Slow Draws cigar and saltmalt offerings.- Monitor key metrics (e.g., customer satisfaction, Net Promoter Score, repeat purchase rate) and use insights to drive improvements.- Develop and execute a community strategy: building a loyal, engaged community of cigar connoisseurs and saltmalt enthusiasts.- Foster both online (social media, forums, membership platforms) and offline (club events, tastings, brand gatherings) community experiences.- Curate and produce engaging content (stories of craft, tastings, lifestyle features, behind-the-scenes of production) aligned with the premium brand identity.- Organise and host community events (tastings, masterclasses, brand partner experiences) to reinforce brand loyalty and connect members with the brands ethos.- Serve as the voice of the customer/community internally capture feedback, sentiment, ideas from the community and share with product, operations, marketing teams.- Analyse community and customer data (behaviour, preferences, churn, engagement) to identify opportunities for improving product, experience, service or membership.- Ensure members/customers receive responsive, high-touch service befitting a premium brand: respond to queries, issues, feedback in a timely professional manner.- Develop and maintain relationships with high-value customers, influencers, brand ambassadors; manage recognition and loyalty programmes to reward them.- Work closely with sales/retail, product development, operations, marketing teams to ensure community and customer experience initiatives are integrated into overall business strategy.- Identify and execute strategic brand partnerships or collaborations (e.g., luxury lifestyle brands, premium spirit clubs, cigar lounges) that enhance The Slow Draws community offering.- Manage the community and customer-experience budget: planning events, content initiatives, ambassador programmes, community tools and platforms.- Maintain documentation of community strategy, campaign outcomes, membership metrics and feedback loops, enabling continuous optimisation.
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Female - Urgent Requirement For Customer Experience Manager

Lakshmi North East Solutions (LNES)

  • 2 - 4 yrs
  • 1.8 Lac/Yr
  • Guwahati
Customer Service Excellence Customer Journey Mapping Customer Relationship Management Customer Retention Executive Escalation Management Complaint Resolution Technical Sales Support Presentation Skills Negotiation Skills Continuous Improvement Market Research Attention to Detail
1. Graduate in any field.2. Experience in telecalling/Customer Care Executive/CRM for atleast two years.3. Good Communication skills4. Language fluency in Assamese, Hindi, English5. Computer knowledge is necessary
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