Chat Support Executive Female Jobs in Kolkata

Job Description (JD) for a Customer Service Associate (Chat Process):Urgent Requirement Job Title: Customer Service Associate (Chat Process)Location: Newtown,Job Type: Full-timeAbout Us:Charabuni Serices Pvt Ltd is seeking a highly skilled and customer-focused Customer Service Associate to join our chat support team.Job Summary:As a Customer Service Associate, you will be responsible for providing exceptional customer service via live Call or Live chat, resolving customer inquiries, and promoting our products/services.Key Responsibilities:1. Customer Service:- Respond to customer inquiries via live call or Live chat in a timely and professional manner.- Resolve customer issues, provide product information, and offer solutions.2. Communication:- Communicate effectively with customers, ensuring clear understanding of their concerns.- Utilize active listening skills to empathize with customers.3. Product Knowledge:- Develop and maintain in-depth knowledge of our products/services.- Provide accurate and up-to-date information to customers.4. Problem-Solving:- Analyze customer issues and provide effective solutions.- Escalate complex issues to senior team members or management as needed.5. Quality and Productivity:- Meet or exceed quality and productivity standards.- Participate in quality monitoring and coaching sessions.Requirements:1. High school diploma or equivalent required; degree preferred.2. 1-2 years of customer service experience, preferably in a chat support environment.3. Excellent communication, interpersonal, and problem-solving skills.4. Ability to work in a fast-paced environment and adapt to changing priorities.5. Proficiency in computer applications, including chat software and CRM systems.6. Strong analytical and troubleshooting skills.7. Female Candidates Preffered.Desirable Qualifications:1.Minimum Higher Secondary.2.2. Experience with chat support software and

The Process Name is Ajio and This is completely work from home Process. Salary will be credited every month 7th.

1. Customer Service Executives are required to answer incoming chats from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information following company's policies, procedures and guidelines.2. An efficient Customer Service Executive must make sure that the complaints made by customers are genuine and then must try to resolve them or propose a solution which helps the customer.Desired Candidate Profile : Any graduateLocation- Kolkata (Kankurgachi)Job Type: Full-time

Need to take customer chat and solve their issue

Need to take customer chat and help them to solve their issue and query

We have vacant of 24 Chat Support Executive Jobs in Kolkata for Freshers Educational Qualification : Higher Secondary Skill Communication Skills etc.Candidate Should Have Ability To take chats