Female BPO Operations Manager Jobs

Hiring for 33 Opening For Asst. Technical Officer Jobs in Balasore Remuna Betnoti, for Freshers,Required Educational Qualification is : Higher Secondary,Other Bachelor Degree with Good knowledge in Counsellor, Education Instructor, Teaching Assistant, Yoga Teacher, Accountant, Surveyor, Technical Officer, Technical Support, Technical Service, Technical Service Officer, Technical Manager etc.

Answer inbound customer callsHandle renewals and cancellationsProvide account information and statusProvide workflow assistanceManage all customer issues and requestsDevelop and improve customer experienceManage complaintsSkills :English FluencyCommunication SkillExcel and Word proficient

Call Centre Operations Manager Job Responsibilities Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. Establish a high standard for productivity, quality, and customer service as well as define user guidelines. Develop company systems for customer interaction and voice response and control the implementation process. Manage and improve center performance through performance monitoring, problem resolution, system audits, and qualityassurance measures. Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear jobexpectations. Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance, and schedulingexpenses. Summarize, collect, and analyze call center trends and data for regular performance reports. Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed. Maintain consistent professional improvement through company-provided workshops, tracking call center trends, andactive participation in team projects.Call Centre Operations Manager Qualifications Bachelors Degree 2 years of managerial experience Customer service experience preferred Motivated self-starter Excellent verbal communication skills 2 years of call center experience required