BPO Operations Manager

DVP Enterprises

call centre operations manager job responsibilities

• conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments.

• establish a high standard for productivity, quality, and customer service as well as define user guidelines.

• develop company systems for customer interaction and voice response and control the implementation process.

• manage and improve center performance through performance monitoring, problem resolution, system audits, and quality

assurance measures.

• aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job

expectations.

• prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling

expenses.

• summarize, collect, and analyze call center trends and data for regular performance reports.

• oversee system maintenance and upgrade implementation. call for repairs and troubleshooting as needed.

• maintain consistent professional improvement through company-provided workshops, tracking call center trends, and

active participation in team projects.

call centre operations manager qualifications

• bachelor’s degree

• 2 years of managerial experience

• customer service experience preferred

• motivated self-starter

• excellent verbal communication skills

• 2 years of call center experience required

• Experience

  2 - 3 Years

• No. of Openings

  10

• Education

  B.A, M.A, M.B.A/PGDM, M.Com

• Role

  BPO Operations Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office