BA Female Jobs in Gautam Budh Nagar

Key Responsibilities:1. Manage the day-to-day operations of the call center: The Call Center Manager is responsible for overseeing the daily activities of the call center, including monitoring call volume, ensuring quality service delivery, and addressing any issues that may arise.2. Develop and implement call center policies and procedures: The manager must establish guidelines and protocols for call center agents to follow, ensuring consistency and efficiency in customer interactions.3. Train and mentor call center staff: It is essential for the manager to provide training and support to call center agents to help them improve their communication skills and customer service abilities.4. Monitor performance metrics: The manager should regularly assess key performance indicators such as call abandonment rate, average handling time, and customer satisfaction scores to identify areas for improvement.5. Handle escalated customer complaints: The manager should step in to resolve complex customer issues that call center agents are unable to address, ensuring customer satisfaction and retention.Required Skills and Expectations:- Excellent communication skills: The Call Center Manager must possess strong verbal and written communication abilities to effectively lead and communicate with their team.- Strong leadership skills: The manager should be able to motivate and inspire their team to achieve performance goals and deliver exceptional customer service.- Problem-solving abilities: It is crucial for the manager to quickly assess and resolve issues that may arise in the call center environment.- Experience in call center operations: Candidates should have at least 2 years of experience in call center management, with a background in man management and customer service.- Bachelor's degree: A Bachelor's degree in any field such as B.A, B.C.A, B.B.A, or B.Com is required for this role.

Coordination work from site to MD

Job Openings for 5 HR Executive Jobs with minimum 1 Year Experience in Gautam Budh NagarSector 7, having Educational qualification of : Other Bachelor Degree,B.A with Good knowledge in HR

bpbd international academydankaur(jhajhar bypass road) near galgotia universitygreater noida,g. b.nagar (u.p)requireswell qualified, experienced teachersntts,prtstgtsall subjectplease send via mail or whatsapp your detailed cv with your colour photograph and current mobile number or visit personally