Email Support Job Vacancies in Bangalore

Job Summary: Identifies opportunities for business expansion in support of the customer sales strategy for supplier offerings. Develops and maintains the business relationship by providing solutions for the company and its defined supplier(s) in a product line, to achieve the identified strategy and business financial objectives. Key Responsibilities: Technical Support: Provide expert technical assistance to customers, answering inquiries, troubleshooting issues, and offering solutions related to our electronics components. Customer Interaction: Interact with customers via email, phone, and live chat to address their technical inquiries, product specifications, and application-related questions. Product Knowledge: Maintain an up-to-date understanding of our product catalog, features, and applications to effectively communicate and provide solutions to customers. Products included but not limited to Passives, Semiconductors (Discrete and ICs), Connectors and cables, Electromechanical products, power supplies and circuit protection, test and Measurements, Opto-Electronics, etc., Inside Sales Support: Collaborate with the inside sales team to assist in identifying customer needs, recommending products, and ensuring customer satisfaction throughout the sales process. Documentation: Document customer interactions and technical solutions, contributing to a knowledge database for reference and training purposes. Problem Solving: Analyze technical challenges and collaborate with cross-functional teams to resolve customer issues effectively and efficiently. Product Improvement: Provide feedback and insights on customer experiences and needs to contribute to product improvements and development. Qualifications Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field. Proven experience in the electronics industry, including knowledge of electronic components and their applications. Strong technical acumen, with the ability to understand and explain complex technical concepts to non-technical customers. Excellent communication skills, both written and verbal, with a professional and customer-centric approach. Ability to work independently, prioritize tasks, and manage multiple customer inquiries simultaneously. Familiarity with CRM software and other relevant tools for tracking and managing customer interactions (Added advantage) Problem-solving skills and a commitment to providing top-notch technical support to customers. Work Experience: Typically, 3+ years with a bachelor's or equivalent. Shift timings: UK/US shift hours

1. Job OverviewEduChampion Services is seeking highly motivated Academic Counsellors to manage student admissions for both domestic and international programs. This role offers a fixed monthly payment plus performance-based incentives for achieving admission targets.The counsellor will guide prospective students through the admission process, provide program information, and ensure smooth enrollment.2. ResponsibilitiesCounsel prospective students for domestic and international programs offered by EduChampion Services.Generate and follow up on student leads from personal networks and company-provided sources.Maintain accurate records of inquiries, leads, and admissions.Coordinate with the admissions team to ensure timely completion of enrollments.Maximize admission conversions to increase personal incentives.

Responsibilities: Parcel Segregation: Open and segregate local and out-of-state parcels, handover products to respective departments, update drive sheet and maintain records. Inventory Management: Reference turnover and full stock product details in drive sheet.Follow up with stores and validate inventory records. Retail Point of Sale (RPOS) Management:Check for pending transfer orders (TOs) and clearances. Courier Performance Management: Check and follow up on store parcel courier delivery details.Prepare Courier Performance Report. Store Support : Manage customer orders from warehouse to stores. Handle customer damage product exchange mails and follow up. Process excess and short-received inventory reconciliation mails. Clear missing, mismatched, or broken products and update records. Send price change (MRP) and gram change mails to stores and follow up. Handle barcode request process. Manage new store transactions, transfers in, and format verification. Handle stores' customer GST billing. Coordinate with stores for general queries. Check and update store HQ backup. Communicate issues to the IT department. Monitor sample items sent to suppliers from warehouse inventory. Manage excess, short-received items from suppliers. Generate E-Way bills as required. Coordinate with suppliers for priority orders and jewellery-related mattersRequirementsCandidate Profile: Bachelor's degree Minimum of 1 years of experience in a similar role within a warehouse or retail environment. Experience in inventory management, or parcel handling, is highly preferred. Proficiency in Kannada, Hindi, and English language. Responding to emails and providing resolutions