Email Support Executive Graduate Experience Jobs in Bangalore

We are looking for an Email Support Executive to join our team in Bangalore. The ideal candidate will have 2 to 3 years of experience in customer service, particularly in email support. This role requires you to assist customers efficiently and provide accurate solutions to their queries.Key Responsibilities:- Respond to Customer Emails: You will promptly reply to customer inquiries and concerns via email, ensuring all communications are clear and professional.- Resolve Issues: Analyze customer problems and provide effective solutions, maintaining a focus on customer satisfaction and timely resolutions.- Document Interactions: Keep detailed records of customer interactions, including queries, issues, and resolutions, to ensure consistency and for future reference.- Collaborate with Team: Work closely with other support team members to share insights and improve the overall customer experience, promoting teamwork and communication.- Follow Up: Conduct follow-ups on unresolved issues or inquiries to ensure customers receive the support they need and feel valued.Required Skills and Expectations:Strong written communication skills are essential for effectively conveying messages and solutions to customers. Familiarity with email support tools and customer management systems is important. The candidate should have a problem-solving mindset, demonstrating patience and empathy when dealing with customer issues. Attention to detail is crucial, as accurate documentation of customer interactions is required. A bachelors degree in B.A or B.B.A is preferred, and the candidate should be comfortable working from the office in a full-time capacity.

Position: Customer Support ExecutiveLocation: BangaloreWe are seeking a dedicated Customer Support Executive to join our team in Bangalore. As the main point of contact for student queries regarding our online baking courses, you'll play a crucial role in ensuring immediate issue resolution. Familiarity with the website's backend is essential to address and troubleshoot efficiently. If you have a passion for customer satisfaction, excellent communication skills, and the ability to grasp technical aspects, we'd love to hear from you.

To manage the executions of daily activities related to customer & sales support such as Order Processing, OA, Quotation, PI and sales order. Execution of the customer complaints recording & responding to enquires and follows up actions thereby as per the set response time. Control and monitor materials issued for customer trials and follow up actions. Leads Assignment Payment follow up Quotation Follow up Inspection of Materials prior to dispatch Enquiry follow up Answering phone calls Timely response to OA, PI, SO, Quotation, Customer Complaints and Enquires received over phone, email , fax etc Answering phone call and attending visitors. Customer Database Management

We are hiring customer service executives for Chennai and Bangalore

The Role - SummaryWe are looking for Customer Experience Specialists (CES) who will be responsible fordelivering instant resolutions/first contact closures to users. In this role you need to solveuser issues in the first instance, regardless of complexity or dependencies to retainuser/restore trust, you will also have to coordinate with internal teams to get user issuesresolved.Role - Whats expected of you:Handle User tickets/calls/chatsUnderstand the user query, quickly decide right resolution from user perspectiveDecide on best medium to interact with customer and provide resolution (call,chat, email) and close the issue immediatelyEnsure 100% accuracy on documentation of interactions handledAdhere to quality benchmarks, follow process standard operating procedures &Exception Policy frameworkIdentify opportunities for process improvements, training or refreshers.

Crosscheck the data of the cx.Maintaining AHTGood listener.Convincing skill.probing to the cx voice experience preferred as an advantageSanjay