eCommerce Manager Female Graduate Jobs in Nashik

Key ResponsibilitiesHandle inbound and outbound customer calls professionally.Respond to customer inquiries via phone, email, chat, or other communication channels.Resolve customer complaints and issues in a timely and efficient manner.Provide accurate information about products, services, policies, and procedures.Maintain customer records and update information in CRM systems.Escalate complex issues to relevant departments when necessary.Follow up with customers to ensure issue resolution and satisfaction.Meet service quality standards, productivity targets, and customer satisfaction goals.Assist customers with account-related queries, transactions, and service requests.Ensure compliance with company policies and service protocols.

Key ResponsibilitiesManage and grow seller accounts on e-commerce marketplaces such as Amazon, Flipkart, Myntra, Ajio, Nykaa, Meesho, and other platforms.Monitor product listings, pricing, inventory, promotions, and performance metrics.Optimize product listings including titles, descriptions, keywords, images, and content.Coordinate with internal teams for inventory planning, order fulfillment, and customer service.Analyze sales trends, customer behavior, and marketplace performance data.Plan and execute promotional campaigns, deals, and marketplace advertising activities.Resolve account-related issues, policy violations, and platform escalations.Generate periodic sales, inventory, and performance reports.Maintain marketplace compliance and ensure adherence to platform guidelines.Develop strategies to improve sales, visibility, and profitability across marketplaces.