eCommerce Manager Job Vacancies in Nashik

Key ResponsibilitiesManage and Update Product Listings, Descriptions, Images, Pricing, and Promotions Across E-commerce Platforms.Monitor Online Marketplaces and Company Websites to Ensure Accurate and Up-to-date Product Information.Process Customer Orders, Track Shipments, and Coordinate with Logistics Partners for Timely Deliveries.Maintain Inventory Records and Coordinate with Warehouse and Procurement Teams to Ensure Stock Availability.Handle Order Cancellations, Returns, Refunds, and Exchange Requests as per Company Policies.Generate and Maintain Sales, Inventory, and Performance Reports.Coordinate with Customer Support Teams to Resolve Customer Inquiries and Complaints.Monitor Website and Marketplace Performance, Identifying Issues and Escalating Them When Necessary.Assist in Planning and Implementing Promotional Campaigns, Discounts, and Seasonal Offers.Ensure Compliance with Platform Guidelines, Company Policies, and Data Accuracy Standards.Support Digital Marketing Activities By Updating Banners, Promotional Content, and Product Catalogs.

Key ResponsibilitiesHandle inbound and outbound customer calls professionally.Respond to customer inquiries via phone, email, chat, or other communication channels.Resolve customer complaints and issues in a timely and efficient manner.Provide accurate information about products, services, policies, and procedures.Maintain customer records and update information in CRM systems.Escalate complex issues to relevant departments when necessary.Follow up with customers to ensure issue resolution and satisfaction.Meet service quality standards, productivity targets, and customer satisfaction goals.Assist customers with account-related queries, transactions, and service requests.Ensure compliance with company policies and service protocols.

Key ResponsibilitiesManage and grow seller accounts on e-commerce marketplaces such as Amazon, Flipkart, Myntra, Ajio, Nykaa, Meesho, and other platforms.Monitor product listings, pricing, inventory, promotions, and performance metrics.Optimize product listings including titles, descriptions, keywords, images, and content.Coordinate with internal teams for inventory planning, order fulfillment, and customer service.Analyze sales trends, customer behavior, and marketplace performance data.Plan and execute promotional campaigns, deals, and marketplace advertising activities.Resolve account-related issues, policy violations, and platform escalations.Generate periodic sales, inventory, and performance reports.Maintain marketplace compliance and ensure adherence to platform guidelines.Develop strategies to improve sales, visibility, and profitability across marketplaces.

Delivery ExecutionRoute Planning: Utilize company-provided apps or GPS to navigate the most efficient and time-saving routes.Timely Delivery: Ensure all packages are delivered within the scheduled time windows and meet expected service levels.Customer Interaction: Professionally and courteously interact with customers upon delivery, providing a positive and friendly experience.Proof of Delivery (POD): Obtain electronic or physical proof of delivery (e.g., customer signature, photo proof, scanning ID) as required by company policy.Cash/Payment Handling: Collect cash payments from customers for Cash-on-Delivery (COD) orders and accurately process digital payments where applicable.