Desktop Engineer L1 Job Vacancies in Mumbai

# Responsibilities: Address user tickets regarding hardware, software and networking Troubleshooting desktop hardware and software related issues. Installation & configuration of network Printer & Scanner & troubleshoot the issue of printer. Troubleshooting laptop with installation and configuration of laptop. Walk customers through installing applications and computer peripherals Follow up with clients to ensure their systems are functional Hands-on experience with any types of Windows OS like Windows 10 & troubleshoot the OS issue. Ability to perform remote troubleshooting and provide clear instructions Working knowledge of office products and computer peripherals, like printers and scanners Knowledge of popular operating systems, software applications, and remote connection systems Knowledge of network security practices and handle any anti-virus. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Support using Active Directory to create or delete accounts, password resets, clean up Microsoft Active Directory Users and Computers, OU structure understanding Ability to perform operation in domain environment i.e joining of system in domain Hands on experience on Windows Server platform support:, 2008, 2008R2, 2012, 2012R2, 2016, 2019 Skils of OS installation & any MS-Office, Outlook Configuration, Office 365 Understanding of Drivers/Patches/Tools downloading form OEM website, Backup and Restore knowledge Handle customer complaints and resolving issues like no connectivity, slow browsing the internet, mail send and receive problem Able to communication with vendor, customer & users as well. Good written and verbal communication skills, excellent interpersonal skills.