Customer Support Leader Job Vacancies in Bangalore

Resolving complaints in defined TAT and ensuring good CSAT ratings. Creating new SOPs and processes and working on continuous improvement on lead management, order management, complaint handling etc. Enabling and developing customer centricity as the core principle within the team. Manage multiple projects and tasks while maintaining operational standards. Provide immediate supervision to Customer Care staffs and operates with no supervision in a complex environment Proactively identify, define and solve the most complex problems that impact the functioning of the Team. Anticipates internal and/or external business challenges recommend & develop process or service improvements plans and recommend to Customer Service Manager. Promote an elevated customer experience by providing feedback, coaching, and training through consistent one-on-one coaching/meetings with direct reports. Maintain Quality Assurance expectations by reviewing and evaluating contacts, conducting individual coaching sessions, analysing reports and reacting to trends. Drive cross functional process improvements to support quality, productivity, cost goals and objectives. Work closely with the Training Manager to identify training gaps and recommend solutions to improve performance. Create and/or help administer contact centre activities that help promote a sales and service culture. Continually maintain working knowledge of all company products, services, and promotions. Run daily performance reports and maintain monthly scorecards. Leads projects within the team to achieve milestones and objectives Develops the team and then establish & monitors the processes which best utilize team talents for the purpose of meeting goals Regularly monitor ecommerce market places and generate more reviews on products. Should have handled and implemented CRM software in the previous stint.Send your resume to pooja.mohithe@duroflexworld.com

Job Title: Team Lead - Customer Support ExecutiveJob Description:As a Team Lead - Customer Support Executive, you will be responsible for leading and managing a team of customer support representatives to ensure excellent customer service and satisfaction. You will play a critical role in enhancing the customer experience and achieving service goals. Your primary objective will be to effectively supervise and support the team while maintaining high-quality service standards.Responsibilities:Team Management:Lead and motivate a team of customer support representatives to achieve individual and team performance targets.Provide guidance, coaching, and mentorship to team members to enhance their skills and professional development.Conduct regular team meetings to communicate updates, performance expectations, and address any concerns or issues.Monitor and evaluate team performance, identifying areas for improvement and implementing corrective measures when necessary.Customer Service Excellence:Ensure prompt and accurate resolution of customer inquiries, complaints, and issues in a professional and timely manner.Set service level objectives and monitor team performance to ensure adherence to defined standards.Identify patterns or trends in customer feedback to drive process improvements and enhance customer satisfaction.Handle escalated customer concerns, demonstrating effective problem-solving skills and empathy.Process Improvement:Collaborate with relevant stakeholders to identify opportunities for process improvement, efficiency, and automation.Analyze customer support metrics and data to generate insights and recommendations for enhancing service quality.Develop and implement best practices and standard operating procedures (SOPs) to streamline workflows and ensure consistent service delivery.Monitor and report on key performance indicators (KPIs) to track team performance and identify areas of improvement.Cross-functional Collaboration:

Hi ,Greetings from the Calibre Quotient Consulting!We are currently hiring for Team Leader/ Senior Customer Support Representative/ Technical Support Associates/ for the Top MNCs in Bangalore with Spot Offers .Eligibility Criteria:-UG/ Graduate-Good experience in Team Handling-Willing to work in shifts

About this role:We are hiring for Team lead / SeniorCandidates with minimum 8 years of experience and 2 year of team lead experience on papersGraduates and Undergraduates both can applyLocation BangaloreWe are looking for individuals who have the following skillset: Adaptable and flexible Ability to perform under pressure Prioritization of workload Ability to handle disputes Thought leadershipRoles and Responsibilities In this role, you need to analyze and solve increasingly complex problems Your day to day interactions is with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments You will need to consistently seek and provide meaningful and actionable feedback in all interactions You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients Decisions that are made by you will impact your work and may impact the work of others You would be an individual contributor and/or oversee a small work effort and/or team. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, Handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support. Please note this role may require you to work in rotational shifts For more details:ContactHR Shikha