We are hiring for Team lead / Senior Analyst

Black & White Business Solutions

About this role:

We are hiring for Team lead / Senior

Candidates with minimum 8 years of experience and 2 year of team lead experience on papers

Graduates and Undergraduates both can apply

Location Bangalore

We are looking for individuals who have the following skillset:

Adaptable and flexible

Ability to perform under pressure

Prioritization of workload

Ability to handle disputes

Thought leadership

Roles and Responsibilities

In this role, you need to analyze and solve increasingly complex problems

Your day to day interactions is with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments

You will need to consistently seek and provide meaningful and actionable feedback in all interactions You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients

Decisions that are made by you will impact your work and may impact the work of others

You would be an individual contributor and/or oversee a small work effort and/or team.

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query,

Handling escalations and complaints of the dissatisfied customers & giving best resolutions.

You will also be responsible for closing the fault and complaints within SLA's.

You will be working as a part of IT Help desk team assisting in application related technical issues.

You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.

Please note this role may require you to work in rotational shifts

For more details:

Contact

HR Shikha

Experience : 8 - 10 Years

No. of Openings : 30

Education : Any Bachelor Degree

Role : Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India