Customer Support Fresher Jobs in Sambalpur

A Passenger Service Executive (PSE) is a vital part of the aviation industry, primarily responsible for ensuring that passengers have a seamless and enjoyable travel experience. This role involves direct interaction with customers at various stages of their journey, from check-in to boarding and beyond.Key ResponsibilitiesCheck-In Procedures: The PSE is responsible for checking in passengers, verifying travel documents, and issuing boarding passes.Baggage Handling: They assist passengers with baggage check-in and retrieval, ensuring compliance with airline policies regarding weight limits and prohibited items.Customer Assistance: The PSE provides information about flight schedules, delays, cancellations, and assists passengers with special needs or requests.Problem Resolution: They address passenger inquiries and resolve any issues or concerns that may arise during the travel process.Compliance: Ensuring compliance with all airline and airport regulations is crucial. This includes conducting security checks as required.Coordination: The PSE coordinates with other airport staff and airline personnel to ensure smooth operations throughout the passengers journey.Emergency Procedures: In case of emergencies, they assist with emergency procedures and evacuations if necessary.Skills RequiredCommunication Skills: Excellent verbal and written communication skills are essential for interacting effectively with passengers and colleagues.Customer Service Orientation: A strong focus on customer service is critical to meet passenger needs efficiently.Problem-Solving Abilities: The ability to think quickly and resolve issues under pressure is vital in this role.Attention to Detail: Precision in handling documentation and following procedures ensures compliance with regulations.Technical Proficiency: Familiarity with computer systems used for ticketing, reservations, and baggage handling is necessary.

Dear Candidates,Greetings from Odisha Job Consultancy!!We are hiring a Back Office Executive to join our team. As a Back Office Executive, you will be responsible for handling various administrative tasks to ensure the smooth running of operations. Qualifications and SkillsAny Bachelor's degree requiredA minimum of 1 to 3 years of experience as a Back Office Executive or in a similar role.Proficient in using MS Office Suite (Word, Excel, PowerPoint, Outlook).Excellent written and verbal communication skills.Attention to detail and ability to multitask effectively.Roles and ResponsibilitiesPerform day-to-day administrative tasks in the back officeHandle and process paperwork, documentation, and records related to the Company's operations.Maintain accurate and updated records of inventory, orders, and shipments.Assist in coordinating with internal teams, vendors, and clients for smooth operations.Manage and respond to emails, phone calls, and queries in a timely and professional manner.Assist in preparing reports, presentations, and other relevant documents.Conduct research and gather information as required.Ensure compliance with company policies, procedures and regulations.Support other team members and assist in ad-hoc tasks as neededContact- HR PayalInterview Venue- 1st Floor, MRF Tyre Building, Baramunda Bus Stand, Bhubaneswar