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Customer Satisfaction Job Vacancies in Guwahati

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Female - Customer Experience & Customer Manager (full Time)

Lakshmi North East Solutions (LNES)

  • 2 - 4 yrs
  • 3.5 Lac/Yr
  • Guwahati
Customer Experience Customer Feedback Customer Satisfaction Service Excellence Community Management Community Engagement Strategy
- Define, map and optimise the endtoend customer experience across all touch-points (in-store, online, events, membership clubs) for The Slow Draws cigar and saltmalt offerings.- Monitor key metrics (e.g., customer satisfaction, Net Promoter Score, repeat purchase rate) and use insights to drive improvements.- Develop and execute a community strategy: building a loyal, engaged community of cigar connoisseurs and saltmalt enthusiasts.- Foster both online (social media, forums, membership platforms) and offline (club events, tastings, brand gatherings) community experiences.- Curate and produce engaging content (stories of craft, tastings, lifestyle features, behind-the-scenes of production) aligned with the premium brand identity.- Organise and host community events (tastings, masterclasses, brand partner experiences) to reinforce brand loyalty and connect members with the brands ethos.- Serve as the voice of the customer/community internally capture feedback, sentiment, ideas from the community and share with product, operations, marketing teams.- Analyse community and customer data (behaviour, preferences, churn, engagement) to identify opportunities for improving product, experience, service or membership.- Ensure members/customers receive responsive, high-touch service befitting a premium brand: respond to queries, issues, feedback in a timely professional manner.- Develop and maintain relationships with high-value customers, influencers, brand ambassadors; manage recognition and loyalty programmes to reward them.- Work closely with sales/retail, product development, operations, marketing teams to ensure community and customer experience initiatives are integrated into overall business strategy.- Identify and execute strategic brand partnerships or collaborations (e.g., luxury lifestyle brands, premium spirit clubs, cigar lounges) that enhance The Slow Draws community offering.- Manage the community and customer-experience budget: planning events, content initiatives, ambassador programmes, community tools and platforms.- Maintain documentation of community strategy, campaign outcomes, membership metrics and feedback loops, enabling continuous optimisation.
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Technical Support Manager

Future Career

Technical Support Analytical Skills Problem Solving Troubleshooting Customer Satisfaction
A leading business house in Fly Ash Brick Manufacturers, also known for Cement Manufacturers, Tmt Bar Wholesalers seeks candidature for the following Job PositionTechnical Support (Multiple Locations)Location: Guwahati, Tinsukia/Jorhat, SilcharDepartment: Technical SupportCurrent opening : 3 nosCompany: XtechQualifications Required: Civil Background with a Diploma or relevant qualifications. Must possess a valid two-wheeler driving license.Experience: Minimum 2-3 years.Responsibilities: Provide technical support for field activities. Troubleshoot and resolve issues related to company products. Assist clients with technical queries and ensure satisfaction.Salary: 30,00035,000 per monthTravel to Barak/Mizoram/Tripura regions is required.Please share/ WhatsApp your updated resume to +91 9508522589 or email it to hallmarkcareersolutions@gmail.com for further proceedings. Visit our website www.hallmarkcareersolutions.in for current job openings
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Senior Manager - Institutional Sales (Project Sales)

Global Prospects

  • 10 - 15 yrs
  • Guwahati
Institutional Sales Project Sales Government Relations Brand Promotion Sales Target Customer Satisfaction Market Analysis Product Mapping Business Development Manager Sales Trainer Government Liaison
***Only Building Material Industry Experience will be considered (Tiles/Paints/TMT/Ply/Roofing etc)JOB RESPONSIBILITIES :1. Develops, Updates and maintains complete Database of various Govt. & private Projects, upcoming projects, Architects, Consultants, Engineers, Departments, Agencies.2. Educates architects, designers and other opinion leaders about of using Roofing products3. Follow up with active leads and quote for the lead to close the sale.4. Assists Head-Institutional sales in the product approval process and registration in various govt. dept. and PSU.5. Executes various PR development and brand promotional activities6. Takes responsibility of meeting individual sales targets Ensures customer satisfaction with rapid delivery and handling customer queries7. Monitors payment collection to achieve collection targets8. Maps the market to assess growth potential and provides inputs to head institutional sales in making the business plan.9. Systematically influence institutions to use the products in place of traditional products and achieves conversion to grow the marketNOTE - Please mention subject line : Profile for Senior Manager - Institutional/Project Sales.
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Urgent Requirement For General Manager

Lakshmi North East Solutions (LNES)

  • 4 - 7 yrs
  • 4.8 Lac/Yr
  • Guwahati
Operation Oversight Strategic Business Management Motor Vehicles & Motorcycles Financial Performance Budgeting Team Leadership & Development Customer Satisfaction & Retention Quality Control & Compliance Cost Optimization Supply Chain & Vendor Management Client Relationship Management Inventory Management Operational Efficiency
- Develop and implement long-term strategic business plans to enhance the companys position in the automotive industry.- Identify new market opportunities and establish business growth strategies, focusing on both motor vehicles and motorcycles.- Oversee daily operations of the company, ensuring efficiency in production, distribution, and customer service.- Ensure adherence to quality standards and timely delivery of vehicles and parts to clients.- Manage the company's financial health, including budget planning, profit & loss statements, and cash flow management.- Drive the development and execution of sales and marketing strategies to increase brand awareness and revenue.- Lead, mentor, and develop the management team and staff to ensure high performance and job satisfaction.- Oversee the supply chain management process, ensuring the timely procurement of raw materials, parts, and finished goods.- Negotiate contracts with suppliers and vendors, ensuring favorable terms and cost-effective solutions.- Ensure that the company complies with all local, national, and international regulations in the automotive industry.- Drive technological innovations in products, services, and operations to improve efficiency and competitiveness.- Identify and assess potential risks related to operations, market fluctuations, and legal issues.- Develop and implement risk mitigation strategies to minimize adverse impacts on the company.- Prepare regular reports for the executive team and stakeholders, detailing business performance, challenges, and opportunities.- Promote ethical business practices, diversity, and community engagement.
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Looking For Customer Relationship Manager (Female Candidates Only)

Lakshmi North East Solutions (LNES)

  • 1 - 4 yrs
  • 2.0 Lac/Yr
  • Guwahati
Customer Engagement Client Relationship Customer Retention Customer Support Customer Satisfaction Sales Support Product Feedback Lead Generation Sales Growth Retailer Relationships
- Customer Engagement: Develop and maintain strong relationships with key customers, distributors, and retailers to ensure high levels of satisfaction and loyalty.- Customer Support: Address customer queries, concerns, and complaints in a timely and professional manner, ensuring an optimal customer experience.- CRM System Management: Manage and update the CRM database with accurate customer information, including contact details, purchase history, and preferences.- Customer Segmentation: Analyze customer data to segment customers based on demographics, buying behavior, and preferences, allowing for targeted marketing and personalized communication.- Sales Support: Collaborate with the sales team to provide customer insights, generate leads, and help drive sales through strategic customer relationship management.- Product Feedback: Collect feedback from customers regarding FMCG products, services, and experiences, and work with relevant teams to address issues and improve offerings.- Customer Retention Strategies: Implement strategies to increase customer retention and loyalty, such as loyalty programs, personalized offers, and post-purchase follow-ups.- Customer Education: Educate customers about new FMCG products, promotions, and features, ensuring they are well-informed and engaged with the brand.- Reporting and Analysis: Monitor and analyze CRM data to generate reports on customer satisfaction, engagement levels, and retention rates, providing insights to management.- Cross-functional Collaboration: Work closely with marketing, sales, and product teams to ensure that customer needs and feedback are integrated into business strategies and product development.- Promotions and Campaigns: Collaborate in designing and executing customer-centric marketing campaigns and promotional offers aimed at enhancing customer engagement and product uptake.
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B.A/B.B.A Freshers For Assistant Manager Front Office

Lakshmi North East Solutions (LNES)

  • 0 - 1 yrs
  • 1.3 Lac/Yr
  • Female
  • Six Mile Guwahati
Guest Services Customer Relation Executive Reservation Management Guest Inqueries Front Desk Operations Hospitality Administrative Support Customer Satisfaction Guest Record Management Communication Skills Multitasking Time Management
- Guest Reception and Check-in/Check-out: Greet and welcome guests, assist them with check-in/check-out, and ensure that their stay starts and ends smoothly.- Handling Guest Inquiries: Answer guests questions, provide information about hotel services, facilities, and local attractions, and assist with any special requests.- Reservation Management: Assist with managing guest reservations, ensuring that the system is updated, and helping with any booking modifications or cancellations.- Phone and Email Management: Handle phone calls, redirect inquiries to the relevant departments, and respond to emails regarding reservations or guest concerns.- Guest Requests and Complaints: Address guest requests and complaints promptly, either resolving them directly or escalating them to higher authorities when necessary.- Check and Maintain Guest Records: Ensure all guest information is correctly entered into the system and updated during their stay. Maintain confidentiality of guest data.- Front Desk Operations: Keep the front desk area neat and organized. Ensure the front desk supplies (forms, brochures, maps) are always well-stocked and available for guests.- Billing and Payment Handling: Assist in processing payments, handling cash and credit card transactions, and generating accurate bills for guests.- Assisting with Room Assignments: Allocate rooms to guests as per availability, preferences, and booking details, ensuring they are happy with their accommodation.- Coordinating with Other Departments: Communicate guest needs to other departments such as housekeeping, room service, and maintenance to ensure a seamless guest experience.- Guest Check-out Process: Assist guests with check-out procedures, ensuring any outstanding charges are settled and that they leave with all necessary documentation (e.g., receipts).
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