Customer Satisfaction Fresher Jobs in Guwahati

- Guest Reception and Check-in/Check-out: Greet and welcome guests, assist them with check-in/check-out, and ensure that their stay starts and ends smoothly.- Handling Guest Inquiries: Answer guests questions, provide information about hotel services, facilities, and local attractions, and assist with any special requests.- Reservation Management: Assist with managing guest reservations, ensuring that the system is updated, and helping with any booking modifications or cancellations.- Phone and Email Management: Handle phone calls, redirect inquiries to the relevant departments, and respond to emails regarding reservations or guest concerns.- Guest Requests and Complaints: Address guest requests and complaints promptly, either resolving them directly or escalating them to higher authorities when necessary.- Check and Maintain Guest Records: Ensure all guest information is correctly entered into the system and updated during their stay. Maintain confidentiality of guest data.- Front Desk Operations: Keep the front desk area neat and organized. Ensure the front desk supplies (forms, brochures, maps) are always well-stocked and available for guests.- Billing and Payment Handling: Assist in processing payments, handling cash and credit card transactions, and generating accurate bills for guests.- Assisting with Room Assignments: Allocate rooms to guests as per availability, preferences, and booking details, ensuring they are happy with their accommodation.- Coordinating with Other Departments: Communicate guest needs to other departments such as housekeeping, room service, and maintenance to ensure a seamless guest experience.- Guest Check-out Process: Assist guests with check-out procedures, ensuring any outstanding charges are settled and that they leave with all necessary documentation (e.g., receipts).

1. Processing Sales Transactions: Handle the documentation and processing of sales orders, ensuring accuracy and completeness of all forms and agreements.2. Customer Data Management: Maintain and update customer records in the bank's CRM systems, ensuring that all data is accurate, up-to-date, and compliant with privacy regulations.3. Sales Support: Provide administrative support to the front-line sales team, including generating reports, preparing sales presentations, and managing communication with clients.4. Product Knowledge: Stay up to date with the banks products and services to provide accurate information and assist in the sales process.5. Coordination Between Teams: Liaise with other departments such as compliance, operations, and finance to ensure smooth execution of sales processes and resolve any issues promptly.6. Sales Reporting: Prepare and analyze sales performance reports, track key performance indicators (KPIs), and assist in setting sales targets and strategies.7. Documentation Compliance: Ensure all sales-related documentation, including contracts and agreements, are compliant with legal and regulatory requirements.8. Client Onboarding Support: Assist in the onboarding process for new clients, ensuring that all required paperwork and KYC (Know Your Customer) documentation is completed.9. Issue Resolution: Address and resolve post-sale queries, including discrepancies in orders, billing issues, and client complaints, escalating to the relevant departments when necessary.10. Performance Monitoring: Monitor sales activities and customer satisfaction levels, providing insights and feedback to the sales team to optimize future performance.11. Cross-Selling: Identify opportunities for cross-selling or upselling bank products to existing customers based on their profiles and needs.12. Data Analysis: Analyze sales trends, market conditions, and competitor offerings to support strategic decision-making in sales planning.