Customer Satisfaction Job Vacancies in Delhi NCR

As a Customer Success Executive, your main role will be to ensure that our clients are satisfied and able to use our products effectively. You will act as a bridge between the customer and the company, helping to address any issues and improve the overall customer experience.**Key Responsibilities:**- **Customer Onboarding:** Help new customers understand how to use our products, guiding them through the initial setup and ensuring a smooth start.- **Support and Troubleshooting:** Address customer inquiries or issues swiftly and efficiently, providing solutions and support to enhance their experience.- **Retention Strategies:** Develop and implement strategies to keep customers engaged and satisfied for the long term, reducing churn and ensuring loyalty.- **Feedback Collection:** Gather feedback from customers about their experience with our products and services, which will assist in improving and developing offerings.- **Reporting and Analysis:** Maintain records of customer interactions and outcomes, analyze trends to identify areas for improvement.**Required Skills and Expectations:**- Strong communication skills are essential for effectively engaging with customers and conveying information clearly.- A customer-first mindset is crucial, with a passion for helping others and resolving issues.- Basic technical knowledge or willingness to learn about the products to assist clients effectively.- Excellent problem-solving skills to navigate and resolve challenges swiftly.- Ability to work in a team environment, collaborating with various departments to enhance customer satisfaction.Candidates should be motivated and eager to learn, contributing positively to our goal of ensuring every customers success.

We are seeking a female Front Desk Manager with 1 to 3 years of experience to oversee our front desk operations at our location on Hudson Lane, Delhi. This full-time role is vital in creating a welcoming environment for guests and ensuring smooth daily operations. Key Responsibilities:- **Manage Front Desk Operations:** Oversee daily front desk activities, ensuring that all guests receive prompt and courteous service at all times.- **Supervise Staff:** Lead and train front desk staff, assign tasks, and ensure they provide excellent customer service, enhancing guest satisfaction.- **Handle Guest Inquiries:** Address any guest questions or concerns with professionalism and efficiency, ensuring a positive experience for every visitor.- **Maintain Records:** Keep accurate records of guest information, room assignments, and billing details to support smooth operational processes.- **Collaboration with Team:** Work closely with other departments, like housekeeping and maintenance, to ensure all guest requests are met promptly.Required Skills and Expectations:The ideal candidate should have a minimum of 1 year of experience in a front desk or customer service role and possess a high school diploma or equivalent. Strong communication skills in English, both written and verbal, are essential. A friendly demeanor, excellent organizational abilities, and a keen attention to detail are necessary to excel in this position. The candidate should be adaptable and able to manage multiple tasks efficiently while maintaining a positive attitude.

Position Vacant: CRM Executive - FemaleJob Location: Sector 17, FaridabadCompany: SHRI RAM TILES & SANITARY SCF 132 Sector 17 HUDA Market FaridabadWhatsapp/Mobile: 9899546490Greet walkin customers and understand their requirements.Required Candidate profileProvide product information on tiles, sanitaryware & bathroom fittings.Record all walkins, inquiries, and telephonic leads in CRM software or Excel..Proficiency in MS Excel, and email drafting.

Job Summary:We are seeking a motivated and results-driven Sales Representative to join our growing team. The successful candidate will be responsible for generating leads, meeting sales goals, and building long-term customer relationships. You should be well-versed in the companys products and services and be able to deliver effective presentations and solutions to clients.Key Responsibilities: Identify and pursue new sales opportunities through cold calling, networking, and referrals Meet or exceed monthly and quarterly sales targets Conduct product demonstrations and presentations to prospective clients Maintain relationships with existing customers and identify up selling opportunities Prepare and submit sales reports, forecasts, and market feedback Collaborate with internal teams to ensure customer satisfaction and smooth order fulfillment Keep up to date with product knowledge and industry trendsRequirements: Proven experience in sales, preferably B2B or field sales Excellent communication, negotiation, and interpersonal skills Strong customer service orientation Self-motivated and target-driven Proficient in MS Office and CRM software Willingness to travel as neededKey Competencies: Persuasion and influence Time management and organization Strategic thinking Problem-solving Resilience and adaptability

We are new Start up looking for a beautiful female receptionist with basic computer knowledge

Service engineer and salesman field service

II. Meet with potential clients and grow long-lasting relationships III. Make strategy for order booking for complete LV , MVProduct IV. Coordinate with internal design team to ensure timely submission & approval of drawings V. Coordinate with OMG for timely and satisfactory experience during customer inspections VI. Ensure post Sales Customer Support & coordination with Customer Care team VII. Generate new client & business relationships to ensure new business & projects are identified. VIII. Achieve Customer Satisfaction at every stage of customer experience from Offer Submission to Commissioning IX. Nurture CML customers for increased market share in their business X. Achieve Customer Satisfaction at every stage of customer experience from Offer Submission to Commissioning XI. Achieve Debtor Days Payment collection & Gross Margin targets XII. Nurture CML customers for increased market share in their business XIII. Team Development - Technical Skills & Soft Skills XIII. Keeping and presentaing updated Management Reports to concerned officials.

Skills and Qualifications good Communication Skillsstrong Organizational Skillsability to Multitaskproficiency in Computers and Software Programscustomer- Centric Viewexperience with Crm Systemsknowledge of Sales Processes and Products

Must have soft spoken skills with managing quality basic knowledge of computer good looking

1. Customer service: Being the first point of contact for customers, and providing service before, during, and after a purchase 2. Administrative tasks: Receiving shipments, filing and organizing documents, and preparing logistical requirements 3. Answering phone calls: Receiving incoming calls, determining their purpose, and providing the caller with the necessary information 4. Greeting visitors: Making sure guests have agreeable visits

Dealing with customers in branch offices. Testing and buying their old gold ornaments. Calculating their item value and dealing with cash gold and silver. Following standard protocol and providing excellent customer service. Interacting with customers and providing them customer satisfaction.

Inform customers about product & services Handle inbound & outbound calls Understand customer's need & solve queries

Educational Qualifications: Graduate of Bachelors Degree preferably in Engineering but open to any graduate of a Bachelors Degree with extensive customer service management experience in automotive, consumer durable or tyre industries.Position Description: This position has overall responsibility for developing Indian Customer Service strategy and ensuring its proper and consistent execution. The scope of responsibilities covers both the domestic business and the third-party export business.Principal Responsibilities: Lead Customer Service function of Client India. This will be achieved by benchmarking practices with leading consumer durable / auto companies and using technology tools like mobile apps to ensure seamless resolution of Issues and optimize customer satisfaction. Enhance team performance and productivity by strategic management of resources and process improvements.Customer Service operations: Leading the delivery of customer service to Client customers across regions through the Regional Customer Service team.Field Engineering:Technical Adjustment for all products and adherence to AOP.Ensure Focus test are done as per requirement of Q Tech / MarketingImprovements for minimizing adjustment losses & complaints exhibiting continuous improvements.Devise strategy around technical training on tyre inspections.Call Centre Management: Registration, allocation & tracking system for customers / Dealers / OEs.Create capability to converse in regional languages.Leverage call-centre for market insight through periodic dealer surveys etc.Dealer Satisfaction Achievement:Drive overall customer satisfaction metrics as measured by annual third-party survey.Develop and implement clear set of KPIs that take Client to the path of being the unquestioned leader in aftersales service for both PBUs.To achieve > 80% Dealer Satisfaction ratio through relevant and effective measures.Complaint Resolution Management:

Roles & Responsibilities:-1. Willing to familiarize yourself with the company's vision and mission, seeking to accomplish set goals and objectives. 2. Conducting market research and identifying potential clients.3. Cultivating strong relationships with new clients, while maintaining existing client relationships.4. Collating and maintaining client information in the CRM database.5. Working closely with staff across departments to implement growth strategies.6. Developing and implementing sales strategies, client service and retention plans, and analyzing sales data to inform or update marketing strategies.7. Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required.8. Ability to manage multiple projects concurrently and meet deadlines.9. Identify new business opportunities and partners.10. Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients.Requirements:-1. Bachelor's degree in business management, marketing, or related field.2. 1 - 2 years' relevant work experience in business development or similar field preferred.3. Good written and verbal communication skills.4. Advantage will be given to candidate who are currently handling Education domains sales

Hiring for 20 Delivery Boy Jobs in Prashant Vihar, Sector 14 Rohini,Delivering Items to the Client Safely and Timely, Ensure Customer Satisfaction, Accepting Payments., for Freshers,Required Educational Qualification is : Higher Secondary with Good knowledge in Delivering Items to the Client Safely and Timely, Ensure Customer Satisfaction, Accepting Payments. etc.

Candidate must have excellent communication skills.Candidate must selling skills.Candidate must have experience in tally sales.Candidate must have experience in tellecalling for at least 1yr.

#We are Hiring# # Position:- Customer success Manager# Location:-Delhi# Vacancy:- 04#core skill#! Thorough knowledge of (or eagerness to learn about) the companys products and their capabilities.!Technical aptitude and the ability to understand and explain complex concepts in simple terms.!Great interpersonal and relationship-building skills.!Customer service experience and a customer-centric attitude.!Knowledge of other languages is helpful if the company works internationally.!Some B2B sales experience is often beneficial if the role involves upselling.!You will have an owner mindset, with an ability and inclination to be hands on in all aspects of the role.!Capacity to understand a clients business wants and needs.!Ability to juggle priorities and thrive under pressure.!Strong presentation, organisation and time management skills.!Excellent oral and written communication.!Excellent time management.!Meticulous attention to detail.!Experienced in working across various teams (sales, marketing, support, etc).# About Company#ERP software launched Technologies for meeting the specific needs of the steel industry. The software can significantly reduce time, effort, cost, and errors across a number of key business processes in induction furnaces, rolling mills, sponge iron plants, concasts and integrated steel plants industry.we enable our clients to achieve sustainable improvements in operational performance throughout all areas of business like production, sales, inventory managementinterested candidate kindly contactDeepika