Customer Satisfaction Job Vacancies in Bangalore

Hotel Management passes out, hotel experience 2-3 years, ability to speak fluent in English, basic computer knowledge & ability to operate hotel software for daily entry process, must interact with in-house guests regarding service-related issues. Reviews & also food order.

Resolving complaints in defined TAT and ensuring good CSAT ratings. Creating new SOPs and processes and working on continuous improvement on lead management, order management, complaint handling etc. Enabling and developing customer centricity as the core principle within the team. Manage multiple projects and tasks while maintaining operational standards. Provide immediate supervision to Customer Care staffs and operates with no supervision in a complex environment Proactively identify, define and solve the most complex problems that impact the functioning of the Team. Anticipates internal and/or external business challenges recommend & develop process or service improvements plans and recommend to Customer Service Manager. Promote an elevated customer experience by providing feedback, coaching, and training through consistent one-on-one coaching/meetings with direct reports. Maintain Quality Assurance expectations by reviewing and evaluating contacts, conducting individual coaching sessions, analysing reports and reacting to trends. Drive cross functional process improvements to support quality, productivity, cost goals and objectives. Work closely with the Training Manager to identify training gaps and recommend solutions to improve performance. Create and/or help administer contact centre activities that help promote a sales and service culture. Continually maintain working knowledge of all company products, services, and promotions. Run daily performance reports and maintain monthly scorecards. Leads projects within the team to achieve milestones and objectives Develops the team and then establish & monitors the processes which best utilize team talents for the purpose of meeting goals Regularly monitor ecommerce market places and generate more reviews on products. Should have handled and implemented CRM software in the previous stint.Send your resume to pooja.mohithe@duroflexworld.com

The Project Manager provides the single point interface between the customer and the delivery team to ensure smooth and timely delivery of quality software to the customer. Prepare and manage project plans (project, release, sprint) with clear achievable milestones Identify risks and dependencies for the projects he manages. Ensure the project is implemented on time within contractual obligations. Responsible for scope management and change management. Follow-up with customers to resolve any dependencies and help manage issues/bottlenecks in implementation. Conduct regular project review meetings. Be an escalation point for implementation team to coordinate with various partners to eliminate any bottlenecks or mitigate any risks. Communicate status to senior management and customers regularly. Should have the ability to manage multiple projects in parallel for various customers. Able to identify impact on project plan due to new changes coming up during the project execution. Interface with customers and understand functional requirements and objectives Working closely with customers / business analysts / technical architects for ensuring that right design and architecture is agreed up on for the projects. Escalate issues to senior management or customer if required appropriately Able to influence and implement the best practices of Agile across project teams Ensure compliance with development standards, development process and the documentation requirements. Continuous learning to keep abreast with developments in technology. Provide guidance on functional and technical matters to all the members in the team, if required take support from external team members. Participate in presentations and demonstrations of the software to customers. Identify training needs for the project team to improve productivity and quality of delivery Build a strong team to manage and execute the projects Work with team continuously

Greeting and welcoming all walk-in customers and guiding them towards the clinic to promote the free eye check-upBeing involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.Understanding the POS system to ensure that the transactions are processed effectively.being dedicated to customer satisfaction and resolving any concerns that thecustomerhas

Openings for Social Media Executive,Job Description Roles and Responsibilities :Handle Social Media customers.Resolve queries and concerns with 100% customer satisfaction.Desired Candidate Profile :Proficient in Hindi and English.Good communication and problem-solving skills.Handling irate customers.Critical thinking.L2 level Escalation handling.Stake holder managementGraduate / undergraduateExperience in domestic and international voice processPerks and Benefits :One way cab facility.Food coupons.Shit: Day shift as well as afternoon shiftExperience: 3 months - 6 yearsNo: of positions open: 10CTC: 2.5 LPA To 05 LPALocation: Marathahalli, Bangalore.Regrads,Vijay.

Specific Responsibilities Handle inbound calling for customer service. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits Conduct follow-ups to ensure complete resolution of issues. Keep records of customer interactions, process customer accounts. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers.

Inbound calling for customer service. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactivecommunication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits;follow up to ensure resolution. Keep records of customer interactions, process customer accounts. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Greeting and welcoming all walk-in customers and guiding them towards the clinic to promote the free eye check-upBeing involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.Understanding the POS system to ensure that the transactions are processed effectively.being dedicated to customer satisfaction and resolve any concerns that thecustomerhas