Customer Retention Executive Graduate Jobs in Kolkata

Customer Relationship Executives (CREs) play a vital role in maintaining and enhancing the relationship between a company and its customers. Heres a detailed job description for this position:### Key Responsibilities:1. Customer Interaction: Engage with customers through various channels (phone, email, chat) to address inquiries, resolve issues, and provide information about products and services.2. Building Relationships: Develop and maintain strong relationships with clients by understanding their needs and providing personalized support.3. Feedback Collection: Gather customer feedback and insights to improve products and services, and communicate this information to relevant departments.4. Problem Resolution: Handle customer complaints and issues effectively, ensuring a satisfactory resolution to enhance customer satisfaction.5. Sales Support: Assist in upselling and cross-selling products or services based on customer needs and preferences.6. Data Management: Maintain accurate records of customer interactions and transactions in the companys CRM system.7. Reporting: Prepare reports on customer interactions, feedback, and trends to help management make informed decisions.### Skills Required:- Communication Skills: Excellent verbal and written communication skills to interact effectively with customers.- Interpersonal Skills: Ability to build rapport and establish trust with customers.- Problem-Solving Skills: Strong analytical skills to identify issues and provide effective solutions.- Time Management: Ability to manage time effectively and handle multiple tasks simultaneously.- Technical Proficiency: Familiarity with CRM software and other computer applications.### Qualifications:- Education: A bachelors degree in business, marketing, or a related field is often preferred.- Experience: Previous experience in customer service or relationship management can be advantageous.

Develop and implement standards for ensuring customer satisfaction, dependence, and product/service patronageDirect and supervise the activities of customer relationship team to ensure they comply with acceptable standardsUtilize CRM tools in monitoring performance, managing pipeline reports and identifying new business opportunitiesCollaborate with marketing/sales staff to develop personalized approach to product sales and marketingContact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/servicesUtilize online social media platforms to engage their customers and provide quick assistance and resolution of client problemsConduct effective surveys to discover the public perception and customer opinion regarding a product, brand, or serviceCommunicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needsEstablish work objectives and implement strategies effective for realizing set goalsEnsure customers receive value for products purchased by facilitating a consumer-focused organizational structure

We have vacant of 19 Customer Retention Executive Jobs in Kolkata,Delhi,Mumbai,Pune,Bangalore for Freshers Educational Qualification : Higher Secondary, Secondary School, Other Bachelor Degree, B.A Skill Good Personality etc.

Qubeta Community Solutions Pvt. Ltd. - This company caters to the technology segment where we provide various technology solutions to small business viz creation of app, website development, payment gateway etc.We would like to inform you that we are seeking candidates in full time assignment of Information Technology Background for our Salt Lake Sector V Branch Office.We are hiring for our Client company.We are in receipt of a job offer and would like to invite you for an online discussion, on the platform your comfortable for. It may be mentioned that it is a direct company pay roll for the new hires.Retention Manager/Customer Relationship Manager:ONLY FEMALE CANDIDATES ,IF ANY ONE INTRESTED FOR BPO AND INSURANCE ALSO APPLIED.We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.Retention Specialist Responsibilities: Communicating with customers and sales representatives. Analyzing customer behaviour. Gathering information about customer complaints. Developing aggressive retention strategies based on customer feedback. Negotiating with customers to renew contracts and retain business. Meeting with the sales team to propose customer retention solutions. Writing and presenting customer behaviour reports. Building positive relationships with customers and business