Customer Retention Executive Female Graduate Jobs in Kolkata

As a CRM Executive, you will play a crucial role in enhancing customer relationships and ensuring high levels of satisfaction. Key Responsibilities:- Customer Interaction: Engage with customers through various communication channels to address inquiries and resolve issues, ensuring a positive experience for every client.- Data Management: Maintain up-to-date customer databases, ensuring all information is accurate and complete, which helps in better understanding customer needs and preferences.- Reporting Analysis: Analyze CRM data and prepare reports to identify trends and opportunities, assisting in decision-making to improve customer retention and acquisition strategies.- Collaboration with Teams: Work closely with sales and marketing teams to align strategies that enhance the customer experience and drive business growth.- Feedback Collection: Gather and document customer feedback to inform product and service improvements, ensuring the company meets customer expectations.Required skills include:- Communication Skills: Excellent verbal and written communication skills are essential to effectively interact with customers and team members.- Analytical Skills: Strong analytical abilities to interpret data and generate insights that drive improvements in customer relationship management.- Technical Proficiency: Familiarity with CRM software and MS Office applications is required to manage customer information and create reports.- Problem-Solving Skills: Ability to address and resolve customer issues promptly and effectively, demonstrating a commitment to customer satisfaction.- Team Collaboration: A strong team player who can collaborate effectively with others to achieve common goals while maintaining an independent work ethic. Candidates should have 2 to 8 years of relevant experience and a demonstrable ability to handle challenging situations with a positive attitude.

Develop and implement standards for ensuring customer satisfaction, dependence, and product/service patronageDirect and supervise the activities of customer relationship team to ensure they comply with acceptable standardsUtilize CRM tools in monitoring performance, managing pipeline reports and identifying new business opportunitiesCollaborate with marketing/sales staff to develop personalized approach to product sales and marketingContact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/servicesUtilize online social media platforms to engage their customers and provide quick assistance and resolution of client problemsConduct effective surveys to discover the public perception and customer opinion regarding a product, brand, or serviceCommunicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needsEstablish work objectives and implement strategies effective for realizing set goalsEnsure customers receive value for products purchased by facilitating a consumer-focused organizational structure

Qubeta Community Solutions Pvt. Ltd. - This company caters to the technology segment where we provide various technology solutions to small business viz creation of app, website development, payment gateway etc.We would like to inform you that we are seeking candidates in full time assignment of Information Technology Background for our Salt Lake Sector V Branch Office.We are hiring for our Client company.We are in receipt of a job offer and would like to invite you for an online discussion, on the platform your comfortable for. It may be mentioned that it is a direct company pay roll for the new hires.Retention Manager/Customer Relationship Manager:ONLY FEMALE CANDIDATES ,IF ANY ONE INTRESTED FOR BPO AND INSURANCE ALSO APPLIED.We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.Retention Specialist Responsibilities: Communicating with customers and sales representatives. Analyzing customer behaviour. Gathering information about customer complaints. Developing aggressive retention strategies based on customer feedback. Negotiating with customers to renew contracts and retain business. Meeting with the sales team to propose customer retention solutions. Writing and presenting customer behaviour reports. Building positive relationships with customers and business