Airport ground staff perform a variety of tasks to ensure the safety and effectiveness of air travel, including: Passenger assistanceGreeting passengers, answering questions, giving directions, and helping with delayed or lost luggage TicketingSelling tickets and making reservations Baggage handlingChecking in baggage, loading and unloading luggage, and supporting disabled passengers Aircraft preparationDrawing and restocking aircraft, cleaning aircraft after flights, and stocking aircraft with refreshments Other dutiesScreening passengers and luggage, and helping passengers get on and off the plane Ground staff often work in shifts to cover different times of the day and night, including early mornings, evenings, and overnight. They may work in both the government and private sectors. Some say that ground staff jobs can be desirable because they offer a fast-paced environment, opportunities to engage with people from different backgrounds, and chances to improve customer service and communication skills. Some skills that are important for ground staff include: Excellent communication skills, Strong teamwork, and Careful attention to detail.