Customer Centric Job Vacancies in Chennai

We are looking for a Customer Relationship Executive to join our team in Chennai. The ideal candidate should have 2 to 5 years of experience in customer service and possess strong communication skills.**Key Responsibilities:**- **Client Communication:** Engage with clients through calls, emails, and meetings to understand their needs and provide effective solutions, ensuring customer satisfaction.- **Relationship Management:** Build and maintain strong relationships with existing customers to encourage loyalty and repeat business, contributing to long-term partnerships.- **Issue Resolution:** Address and resolve customer complaints efficiently and effectively, ensuring a positive experience while maintaining the company's reputation.- **Feedback Collection:** Gather feedback from clients about their experience and encourage suggestions to improve services, which will help enhance overall customer satisfaction.- **Sales Support:** Assist the sales team by providing relevant customer information and maintaining accurate records, which aids in making informed decisions.**Required Skills and Expectations:**- Strong verbal and written communication skills in English, allowing for clear interaction with clients.- Proficiency in customer relationship management (CRM) software and basic computer applications, ensuring efficient handling of customer data.- Excellent problem-solving skills, enabling the candidate to handle issues confidently and efficiently.- Ability to work effectively in a team and independently when required, showcasing adaptability.- A proactive and positive attitude, with a focus on delivering exceptional customer service.Candidates must be female and willing to work full time from the office.

Shop Assistant to Manage Walkin Customers and Sell Products

Job Summary:We are seeking a proactive and experienced BPO Team Leader to manage and guide a team of customer service agents. The ideal candidate should be skilled in team management, performance coaching, and ensuring smooth day-to-day operations while delivering excellent customer experiences.Key Responsibilities: Lead, mentor, and motivate a team of agents to achieve individual and team KPIsMonitor daily operations, call quality, and customer interactions to ensure service excellenceConduct regular team meetings, feedback sessions, and performance reviewsHandle escalations and resolve customer issues effectivelyMaintain shift schedules, attendance, and workforce planningGenerate daily/weekly/monthly performance reports and share with managementCollaborate with QA and training teams to identify skill gaps and training needsEnsure compliance with company policies, procedures, and service standardsRequirements:Minimum 2 years of experience in a similar role (BPO/Call Center Team Leader)Strong leadership, coaching, and people management skillsExcellent communication (verbal & written) and interpersonal skillsGood understanding of CRM tools and call center metricsAbility to work in a fast-paced and target-driven environmentFlexibility to work in rotational shifts, including weekends if requiredEmployment Type: Full-TimeLocation - OMR/Perungudi - ChennaiShift - Rotational Shift Experience: 2 to 4 Years in a BPO/Call Center Environment with Team Handling ExperienceQualification - Any Graduates Interested Candidate can contact via-Email - sneha@innov.in Phone number - 7708390529Name - Ms. Sneha

we are hiring customer support executive who is fluent in Tamilwe are looking for female candidates making outbound calls to potential customers

Job Summary:We are seeking dynamic and motivated Assistant Manager(s) Business Development, to remotely market, sell, and provide support for our digital product VSigns, which is designed to empower business owners, CEOs, CFOs, Accountants, Auditors, and other professionals in diagnosing and improving their organization's business health. The job holder will be responsible for end-to-end sales, from lead generation to post-implementation support. This role involves offering VSigns as a subscription-based SaaS solution hosted on the Microsoft Azure platform. Key Accountabilities:1. Sales and Marketing: Identify and target potential customers, create and maintain a sales pipeline, conduct product presentations, and effectively communicate the value of VSigns to prospective clients.2. Customer Support: Provide pre-sale and post-sale support, including answering customer inquiries, conducting product demonstrations, and assisting customers with onboarding and troubleshooting.3. Lead Generation: Proactively seek out and qualify leads through research, cold-calling, networking, and other lead generation methods.4. Relationship Building: Build and maintain strong customer relationships by understanding their needs, addressing concerns, and ensuring customer satisfaction throughout the subscription period.5. Sales Reporting: Maintain accurate records of sales activities, customer interactions, and sales performance metrics.6. Product Knowledge: Continuously update and expand product knowledge to effectively demonstrate and explain the features and benefits of VSigns. Initial and ongoing training will be provided.This role offers a competitive remuneration package, combining a fixed retainer with commission based on sales performance. Job holders will play a vital role in promoting VSigns and helping customers improve their business health. If you have the drive, communication skills, and ability to independently manage the sales process.

we are hiring customer support executive who is fluent in Tamilwe are looking for female candidates making outbound calls to potential customerscontact HR7200607784